For the temporary mast, we have experienced a slight delay completing the lease agreement for the temporary mast. Once we have an outcome from the lease agreement, we can start building the equipment for the temporary mast and confirm an approximate on-air date.
We will keep you updated on this post.
Update: 11 June 2026
Over the past few weeks, our engineers have been continuing negotiations with the site provider to agree the lease agreement for the temporary mast. We expect an outcome for the lease agreement, by the beginning of July. Pending a positive outcome, we can start building the equipment needed and confirm an approximate on-air date for the temporary mast.
We will keep you updated on this post.
Update: 26 May 2026
Over the past few weeks, our engineers have surveys approved for the temporary mast and we are working with the site provider to agree planning permission. Once planning has been approved, we can start building the equipment needed and confirm an approximate on-air date for the temporary mast.
We will keep you updated on this post.
Update: 24 April 2026
Over the past few weeks, our engineers have been working with the power company to agree a power supply for new mast. We are working with the site provider to arrange a date to access the area to complete checks to determine the power route needed and submit these for approval. Pending approval for the power route, we can start legal steps to legally acquire the land from the site provider and start building the equipment needed for the new mast.
Our engineers have located an area to install a temporary mast and working with the site provider to complete surveys needed to make sure the area will be suitable for a temporary mast. Pending a positive outcome from the surveys, we can start building the equipment needed and confirm an approximate on-air date for the temporary mast.
We will keep you updated on this post.
We are aware of a signal issue that is affecting some of our customers in the Wigan area. Our mast in the area had to be removed from the existing site in March 2026, as the building is being redeveloped.
Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed. We have located an area for the new mast and are currently working with the site provider to access the area and conduct surveys to make sure the area will be suitable for the equipment. Pending a positive outcome from the surveys, we can start legal steps to legally acquire the land from the site provider and start building the equipment needed for the new mast.
Our engineers are looking at other temporary options to restore service as quickly as possible to Wigan.
We will keep you updated on this post.
We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection.
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