30-03-2026 04:38 PM - edited 01-10-2026 02:49 PM
Update: 01 October 2026
Over the past few months, for the permanent mast, due to circumstances out of our control we have been unable to complete the legal negotiations by the end of September. Once the legal steps have been completed, and pending a positive outcome we can start building the equipment needed for the new mast.
We will keep you updated on this post.
Update: 21 August 2026
Our engineers are continuing legal negotiations to agree planning permission for the permanent mast. We expect all legal steps to be completed by the beginning of September. Pending a positive outcome, we can start building the equipment needed for the new mast.
For the temporary mast, we are continuing legal negotiations to agree the lease agreement with the site provider. Once we have an outcome from the lease agreement, we can start building the equipment for the temporary mast and confirm an approximate on-air date.
We will keep you updated on this post.
Update 16 July 2026
Over the past few months, our engineers have been in legal negotiations to agree planning permission for the permanent mast. Barring any unforeseen delays, we expect the legal steps to be completed by the beginning of September. Pending a positive outcome, we can start building the equipment needed for the new mast.
For the temporary mast, we are continuing legal negotiations to agree the lease agreement with the site provider. Once we have an outcome from the lease agreement, we can start building the equipment for the temporary mast and confirm an approximate on-air date.
We will keep you updated on this post.
Update: 06 July 2026
For the temporary mast, we have experienced a slight delay completing the lease agreement for the temporary mast. Once we have an outcome from the lease agreement, we can start building the equipment for the temporary mast and confirm an approximate on-air date.
We will keep you updated on this post.
Update: 11 June 2026
Over the past few weeks, our engineers have been continuing negotiations with the site provider to agree the lease agreement for the temporary mast. We expect an outcome for the lease agreement, by the beginning of July. Pending a positive outcome, we can start building the equipment needed and confirm an approximate on-air date for the temporary mast.
We will keep you updated on this post.
Update: 26 May 2026
Over the past few weeks, our engineers have surveys approved for the temporary mast and we are working with the site provider to agree planning permission. Once planning has been approved, we can start building the equipment needed and confirm an approximate on-air date for the temporary mast.
We will keep you updated on this post.
Update: 24 April 2026
Over the past few weeks, our engineers have been working with the power company to agree a power supply for new mast. We are working with the site provider to arrange a date to access the area to complete checks to determine the power route needed and submit these for approval. Pending approval for the power route, we can start legal steps to legally acquire the land from the site provider and start building the equipment needed for the new mast.
Our engineers have located an area to install a temporary mast and working with the site provider to complete surveys needed to make sure the area will be suitable for a temporary mast. Pending a positive outcome from the surveys, we can start building the equipment needed and confirm an approximate on-air date for the temporary mast.
We will keep you updated on this post.
We are aware of a signal issue that is affecting some of our customers in the Wigan area. Our mast in the area had to be removed from the existing site in March 2026, as the building is being redeveloped.
Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed. We have located an area for the new mast and are currently working with the site provider to access the area and conduct surveys to make sure the area will be suitable for the equipment. Pending a positive outcome from the surveys, we can start legal steps to legally acquire the land from the site provider and start building the equipment needed for the new mast.
Our engineers are looking at other temporary options to restore service as quickly as possible to Wigan.
We will keep you updated on this post.
We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection.
For information on who can use WiFi Calling and how to set up this service, please see our Using WiFi Calling, Help page
05-10-2026 08:32 AM
“You have a mobile phone which is not forced to stay in any location without service.”
Aye, I must remember to log into multiple WiFi services as I walk through Wigan with my EE ‘best ever’ mobile package - wish I’d thought of this technical solution before troubling EE over these past 8 months.
07-10-2026 06:12 PM
I actually can’t believe this is still an ongoing problem for such a big company like EE. Being an EE customer at the moment in certain areas of Wigan is a nightmare! No signal at all!! Unable to make phone calls if there was an emergency, unable to contact or use data whilst at work!! It’s appalling and yet again no deduction offered to customers. This has been a long time and we as customers are paying a lot of money for our contracts. My contract ends this month and I will definitely be leaving. It’s totally unacceptable to have no mobile phone coverage in this present day!!!