Coverage in Wednesbury

[Leanne_T]

Update: 18 April 2026

Over the past few months, our engineers have been continuing legal negotiations with the site provider, barring any unforeseen circumstances we expect all legal steps to be completed by the middle of May. Pending a positive outcome from the legal steps, we can start building the equipment needed for the new mast and confirm an approximate on-air date for the new mast. 

We will keep you updated on this post

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Update: 08 January 2026

Over the past few months, our engineers have been continuing the legal negotiations with the site provider to agree terms needed for the build. Pending a positive outcome from the legal steps, we can start building the equipment needed for the new mast and confirm an approximate on-air date for the new mast. 

We will keep you updated on this post

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Update: 10 June 2025

Over the past few months, our engineers have been continuing the legal negotiations with the site provider to agree the terms for the build to start. Once the terms have been accepted and we have a date to access the area and start building the equipment needed for the new mast, we can confirm an approximate on-air date for the new mast. 

We will keep you updated on this post. 

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Update: 10 April 2025

Over the past few months, our engineers have been continuing negotiations with the site provider to agree the terms of the build and access the area to start building the equipment for the new mast. Once all negotiations with the site provider have been completed, we can start building the equipment needed and confirm an approximate on-air date for the new mast.

We will keep you updated on this post.

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Update: 20 January 2025

Over the past month, our engineers have been continuing negotiations with the site provider to access the area and start building the equipment for the new mast. Once negotiations have been completed, we can start building the equipment and confirm an approximate on-air date for the new mast.

We will keep you updated on this post.

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We are aware of a signal issue that is affecting some of our customers in the Wednesbury area. Our mast in the area had to be removed from the existing site at the end of November 2024, as this was requested by the landowner. Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed.

Our engineers have completed surveys and designs at one location, and found the area will be suitable for the equipment. We are currently working with the landowner to access the area and start building the equipment needed for the new mast. Pending a positive outcome from the negations, we can start building the equipment and confirm an approximate on-air date for the new mast.

We will keep you updated on this post.

We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection. 

For information on who can use WiFi Calling and how to set up this service, please see our Using WiFi Calling, Help page.

[PTRichie]

Agree totally with this! 

My Mother (and Father) have both missed important hospital appointments because of the lack of signal in the area! 

The "get in touch/complain for a refund " but having to every month is unacceptable! Especially when you hear stories that people only get a couple of months refund before it stops? 

And the connect for "WiFi calls" doesn't help when their phones don't have the connection availability nor does them getting a new phone!?

[Raf669]

Still no update? We moved here 1 1/2 years ago and still no EE coverage? What are the engineers negotiating, to build a shopping complex? This is beyond the joke now, tempted to move away from EE. Can someone give some positive news for once? 

[Laura-086]

Is there any news on this topic as it’s getting past a joke now with no signal when out in the area! I’m missing important hospital calls while out. 

[Karina10]

Hi! 

I am writing to raise a serious complaint regarding your mobile internet service. I currently hold three contracts with your company (for myself, my husband, and my daughter). For almost a year now, there has been no internet coverage within a radius of about 2 miles from my home area.

This is completely unacceptable, and it affects our daily lives:

• I cannot access my online banking or use money transfer services in nearby shops.
• I cannot use navigation apps when driving, which leaves me stranded until I reach an area with coverage.
• My daughter, a teenager, cannot contact me when she is out, and I cannot reach her in case of emergency – this is a serious safety risk.
• My husband also constantly loses connection at his workplace.

I have already called customer service several times, but nothing has been resolved. I demand that this issue be fixed immediately. If the problem is not resolved within one month, I will terminate all three contracts with your company. Additionally, I will cancel my broadband service as well.

This situation is intolerable, and I expect a clear response and timeline for resolution.

[Leanne_T]

Hi @Karina10 

Thanks for coming to the community. Once we have further information for the area, the main post will be updated 

I'm very sorry your affected by the mast being offline. We have no account access on the community, if you would like to discuss the contracts and your options, please get back in touch with our tech guides, or you can open a complaint on the Make a Complaint page and one of our executive complaints team will get in touch. 

Leanne. 

[Hayabusa247]

Hi,

This issue still hasn’t been resolved. Wifi calling only works when we’re home. Our sons school is in the area that currently has no signal so we’re out of communication during the school runs. It’s really disappointing that ee have not found a solution to this. If our broadband goes down I have to travel for a mile just to be able to raise the issue. I’ve been with ee for as long as I can remember. I’ve just moved from ee broadband and now have to consider leaving for mobile service too……. Sorry ee, but you’re letting your customers down badly. 

[derryade]

Hi,

Is there any update to this? We're now in April and service is still dreadful in the Wednesbury area. I live and work in Wednesbury and these last 12+ months have been terrible and made me feel like I'm living back in the 90s. I've tried calling support and they do nothing to help, even trying to make out like I was lying to try and get reimbursed. Its a joke that it's been going on for so long. We need answers and we need to be given an actual date for when these issues will be fixed. Surely there's a law or policy where continuous disruption of service is liable for refunds and reimbursement.

Any information will be greatly appreciated.

Regards,
Derry

[Liamski1]

Some context for this and to maintain a timeline.

The removal and the ongoing replacement of the mast that caused this issue was a thing before I left EE for o2.

I started my first o2 contract 2 years ago in January.

So while the advisors that dish out advice on these pages were telling everyone that negotiations were underway with the landowner, this was was nearly 2 and a half years ago and it is still not sorted?

Flabbergasted. 😲

[ee_user14]

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@Liamski1 wrote:

Some context for this and to maintain a timeline.

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Do you think O2 have never had to remove masts because of legal issues? How about Vodafone or Three?

They just don't admit to doing so on their forums.

[Liamski1]

“Under the Electronic Communications Code, an 18-month statutory notice period must be given and discussions will be held to try and find suitable alternative locations” 

According to this, the landowner would have to give EE 18 months statutory notice to remove the mast.

So with that in mind, EE must of known that it was going in approx. June 2023.

We are now in April 2026 and it still hasn't been fixed.

Not sure what your motive is here, but from whichever angle you look at it, it is not good for those people that were locked into 2 year contracts or had just signed up to contracts who have constantly been told, its coming, honest, we are working on it...

As they once said in sponge bob square pants.... 3 Years later.