Coverage in Wednesbury

[Leanne_T]

Update: 10 April 2025

Over the past few months, our engineers have been continuing negotiations with the site provider to agree the terms of the build and access the area to start building the equipment for the new mast. Once all negotiations with the site provider have been completed, we can start building the equipment needed and confirm an approximate on-air date for the new mast.

We will keep you updated on this post.

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Update: 20 January 2025

Over the past month, our engineers have been continuing negotiations with the site provider to access the area and start building the equipment for the new mast. Once negotiations have been completed, we can start building the equipment and confirm an approximate on-air date for the new mast.

We will keep you updated on this post.

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We are aware of a signal issue that is affecting some of our customers in the Wednesbury area. Our mast in the area had to be removed from the existing site at the end of November 2024, as this was requested by the landowner. Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed.

Our engineers have completed surveys and designs at one location, and found the area will be suitable for the equipment. We are currently working with the landowner to access the area and start building the equipment needed for the new mast. Pending a positive outcome from the negations, we can start building the equipment and confirm an approximate on-air date for the new mast.

We will keep you updated on this post.

We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection. 

For information on who can use WiFi Calling and how to set up this service, please see our Using WiFi Calling, Help page.

[Sgtstark2519]

Notified by text with no signal 🤣🤣🤣🤣 now that's funny 

[Ronnie30]

Hi, I am heavily affected by this and have been since you sold me this contract. 
WiFi calling does not come into play here. 
I was sold a contract that gave me access to a fast running 5g network. 
why should I be paying a phone bill for a 5g network that I do not have? 
who I can speak to regarding this being refunded? I only took out this contract a few months ago. I believe  EE would have know about this issue before selling it to me. This is surely a branch of contract. 

[bristolian]

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@Ronnie30 wrote:

I was sold a contract that gave me access to a fast running 5g network. 
why should I be paying a phone bill for a 5g network that I do not have?

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T&Cs intentionally allow for coverage to be provided by any "G" in a given area, no contract will be "G" specific.

[Jayne701]

How do I sign up for updates ? Any dates for fix yet ? 

[CWs10]

The problem is we aren’t getting any G most of the time it’s E or nothing 

[toothdawn196423]

My phone has been playing up for a while now it's not good enough  on wi fi call all the time cant make calls outside my property  I'm paying my  bill but not getting the service you promised 

[Randyloverdave]

Hello having nightmares about this problem would I be able to cancel my contracts with you cannot keep going like this,even having problems with wife now

Cheers

Dave haynes

[Mouseybrown]

Hi

is there any update please?

cheers

[Luke277]

Hi 

What is the latest with this please?

Surely moving the cell site has already been pre planned and all the legalities etc have all been signed off with infrastructure to the new location arranged? These things can take many months to sort out, so how long are we expected to be putting up with not being able to utilise our phones in the area we live. 

I have no signal at all not even able to make a call as soon as I am off WiFi. This is so concerning for the safety of people if trying to contact family members. If you’re out of your house and not in the capture of the next cell site our phones may as well be off. 

Frustrating to be paying for a service that were not receiving, where you are having to hang up on people and say ‘Wait for me to be home and I can call you then’ 

[DrChrisM]

I am disgusted that there has been no communication about this issue whatsoever. I was promised a refund for loss of service that never happened. I have logged a complaint, and I am now waiting for someone to get back to me who needs to listen to a recording of a call that promised me the refund because I was told I wasn't entitled to one. I will be cancelling my lines and reporting this whole thing to Ofcom because it has been handled atrociously and when promising to be compensated for loss of service, it should be followed through...not refused.

In addition, from reading this community page, there have been no updates provided and people are just left in the dark. This needs to be addressed. It will be shared with Ofcom if we do not get a response.