Coverage in Redbridge

[Leanne_T]

Update: 20 July 2023

Over the past week, our engineers have completed installing the mast onto the network, and the mast is now on-air restoring coverage to Redbridge.

We will continue to monitor performance in the area.

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Update: 11 July 2023

Our engineers are expected to complete building the equipment needed for the new mast by the beginning of this week. Once the build is completed, we can start integrating the mast onto the network. Barring any unforeseen delays, we expect the mast to be on-air by the end of July.  

We will keep you updated on this post.

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Update: 08 June 2023

Over the past month, our engineers have started building the equipment needed for the new mast and expect the equipment to be built by the beginning of July. Once the build is completed, we can start integrating the mast onto the network. Barring any unforeseen delays, we expect the mast to be on-air by the end of July.  

We will keep you updated on this post.

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Update: 11 May 2023

Over the past month, our engineers have been working with the landowner to access the area and start building the equipment needed for the new mast. Unfortunately due to logistical planning we have experienced a slight delay starting the build. We expect all planning to be completed by the end of next week and the build to start by the end of May. Barring any further unforeseen delays, we expect the mast to be on-air by early July. 

We will keep you updated on this post.

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We are aware of a signal issue that is affecting some of our customers in the Redbridge area. Our mast in the area had to be removed from the existing site in March 2023, as this was requested by the landowner. Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed, and we have located a new area. We have completed the required designs and surveys to make sure the land will be suitable for the equipment. Our engineers are working with the landowner to arrange access to the area to start building the equipment needed. Barring any unforeseen delays, we expect the new mast to be on-air by the end of May, restoring full service to the area.

We will keep you updated on this post. 

We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection. 

For information on who can use WiFi Calling and how to set up this service, please see our EE WiFi Calling: All you need to know, article.

[Jay473]

When I called last month to say I still do it have coverage, the rep said, the can offer 20% off the bill until the issue is resolved or I can exit. 
I said ‘exit?’. He said I could leave EE. 👀

Nice. 

[Mrv6862]

Seriously I’ve been a customer for 20years, and these past 6months have been the worst I’ve ever had, lierally no phone reception at home in the garden or on my road. I have been in touch with EE 3 separate occasions the reception is so bad I’ve literally struggled. I’ve never been offered anything no compensation just keep paying monthly. It’s so hard to log a complaint I’m soo frustrated i need my phone to work, without signal I’ve had to literally move away during the day and live in coffee shops seriously no joke its been 3-5months. This is me literally every day. Can someone  from EE get in touch with me somehow. Last time ai made contact i was told there’s no network issues and you know that Bull, I’ve never felt the need to leave EE but Omgggggg this time I’m furious! Ive been like this as i work from home, if I’ve been connected to wifi why do i need EE. When will you guys seriously have this sorted ive also been told May 2023 we cast more approaching July 2023, this has affected alot of people at £35 pcm for minimum 5 months of inconvenience.

[Mrv6862]

Lolll yes. EE has definitely messed up everyone in the Redbridge area. I’ve never been soo disappointed and frustrated again zero bars in 2023.. is an absolute mockery 

[Mrv6862]

Hi I need Mobile data to access my line of work, strictly no connection to WiFi. Where does that leave me? 

[Sk748]

Yes, same happened to me too! A David Hood from the executive customer resolution team also had the audacity to 'offer' me the option to leave ee.

If i was told back in March that it would take at least by the end of July to sort this problem out, i would have considered it. 

Remember to leave the complaint open, DO NOT ask to be forwarded onto the ombudsman. EE will try and fob you onto the ombudsman and will then refuse to have any further conversation with you regarding the problem. Thats what they did to me, and they are refusing to now discuss the matter with me, when they said to take it to the ombudsman.

I will open another complaint though if the complaint persists beyond end of July, we shall see, but in the mewn time keep your complaints open.

[Jay473]

Do you have any update? 

[Jay473]

Do you have an update?

[Ayshaaa12]

Is there any update on the signal issue because this is just getting ridiculous?? I haven’t got a single bar on my phone. I can’t even make or receive phone calls anymore.  Why am I still paying for my contract if I’m not even getting the service. It’s been going on since end of March now we are in July. EE SERIOUSLY NEEDS TO FIX UP!!

[Leanne_T]

Hi everyone. 

The main post has been updated with the latest information. 

Leanne.

[Mangs]

Although my reception upstairs seems to be better now, I'm still only getting one bar downstairs. Previous to this issue I'd have full 4G connection.