Coverage in Queslett and Pheasey

[Leanne_T]

Update: 01 July 2025

Over the past month, our engineers have submitted surveys and drawings to the site provider for planning permission to be approved. The drawings have been approved; however, additional surveys are needed to make sure the area will be suitable for the equipment.

We are working with the site provider to arrange a date to access the area to complete the additional surveys and submit these for approval. Pending a positive outcome from the surveys, we can start legal steps to legally acquire the land from the site provider and start building the equipment needed for the new mast.

We will keep you updated on this post.

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We are aware of a signal issue that is affecting some of our customers in the Queslett and Pheasey area. Our mast in the area had to be removed from the existing site at the end of May 2025, as this was requested by the site owner. 

Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed. We have located an area for the new mast and are currently conducting surveys to make sure the location will be suitable for the equipment. Pending a positive outcome from the surveys, we can start legal steps to legally acquire the land from the site provider and start building the equipment needed for the new mast.

We will keep you updated on this post.

We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection. 

For information on who can use WiFi Calling and how to set up this service, please see our Using WiFi Calling, Help page.

[SmilerLM]

Where’s the latest update for your loyal customers waiting for the service on their phones?!  You owe it to us to give the truth on what’s going on after nearly 2 months of no service from EE.  Disgusting customer service and general lack of care towards paying customers.

[Lewis3003]

What is happening this has been weeks now!! why am i paying for a service im not receiving- what are you doing about the issue and what are you going to do to compensate people for the lack of service??

[Jenny143]

Will customers being affected be offered a refund or reduced rate until this is fixed?

This has gone on for ages now, and is causing massive problems. Especially with the elderly who don't use wifi or don't know how to make calls via this.

[Abc55]

Can we get an update on this immediately please. When is this work due to be completed. This has to be urgently prioritised as it has been going on too long and affecting a whole area. Please act now.

[Saida1913]

I've just received a message that the issue is fixed, but the app is saying there is still an issue with the coverage. Please provide correct information as this has been going on months. 
Everyone affected should automatically reduction on their bills. 

[Leanne_T]

Morning @Saida1913 

Thanks for posting on the community. 

Once we have further details, the main post will be updated with the latest information. 

If you're affected by the mast being offline and would like to discuss your options, please get in touch with our tech guides. 

Leanne.

[Reed0912]

Any update? It has been months now.

[LC077]

Hi

Can we please have another update on the new mast situation? 

[Mark612]

What’s going on with the EE network in B43 area still not working. I’ve seen new mask put in this area who’s that belong to and why can’t you use someone’s mask. Not good service we getting from EE can we have some answers please 

[bristolian]

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@Mark612 wrote:

I’ve seen new mask put in this area who’s that belong to and why can’t you use someone’s mask.

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I presume "mask" is reference to mast/radio site.

Having multiple operators on a shared site location is often done. It's not always possible, but looking for options such as this is very much part of any search for new site locations.