Coverage in Queslett and Pheasey

[Leanne_T]

Update: 01 July 2025

Over the past month, our engineers have submitted surveys and drawings to the site provider for planning permission to be approved. The drawings have been approved; however, additional surveys are needed to make sure the area will be suitable for the equipment.

We are working with the site provider to arrange a date to access the area to complete the additional surveys and submit these for approval. Pending a positive outcome from the surveys, we can start legal steps to legally acquire the land from the site provider and start building the equipment needed for the new mast.

We will keep you updated on this post.

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We are aware of a signal issue that is affecting some of our customers in the Queslett and Pheasey area. Our mast in the area had to be removed from the existing site at the end of May 2025, as this was requested by the site owner. 

Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed. We have located an area for the new mast and are currently conducting surveys to make sure the location will be suitable for the equipment. Pending a positive outcome from the surveys, we can start legal steps to legally acquire the land from the site provider and start building the equipment needed for the new mast.

We will keep you updated on this post.

We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection. 

For information on who can use WiFi Calling and how to set up this service, please see our Using WiFi Calling, Help page.

[Leanne_T]

Hi everyone. 

The main post will be updated when we have more information. 

If you have been affected by the mast being offline and would like to discuss your options, please get in touch with our tech guides and the team will help you further. 

Leanne. 

[Abc55]

When is this going to be sorted. The signal in B42 has been shocking for a long time now. You need to put more than one mast in the B42 area. 5G is ridiculous slow all over this area.

[Craig19733]

Hi can you provide any updates on the progress with the new mast? We are having major issues with the with the quality of calls . How long is this going to take and is there some form of compensation ! It would be great if you kept us informed or at least you should be trying to access other masts available at your cost! 

[Leanne_T]

Hi @Craig19733 

Thanks for coming here. 

Once we have an update for the area, the main post will be updated with the latest information.

If you're affected by the mast being offline, please get in touch with our tech guides to discuss your options. 

Leanne.

[Craig19733]

Hi Leanne thanks for the reply,  firstly is there any time frame with this? This could go on for several more months ! Ive have gone through all the tech guidelines and still the issue is the same!e  We ( the customer) pay for a service that isn't provided? What happens if a suitable place cannot be found ? Can this be escalated to a senior Manager as I believe EE should be contacting each customer in the area with some form of compensation ! We are at a point now where,  when we can actually get a signal is ask People to call our house phone instead to communicate.  I am more than happy for EE to contact me via phone to experience the difficulties we are having .

[Leanne_T]

Hi @Craig19733 

I am sorry we have no account access on the community, if you would like to speak to a manager please get in touch. 

Or, you can open a complaint using the Make a Complaint form and one of the team will be in touch to discuss the account. 

Leanne. 

[bristolian]

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@Craig19733 wrote:

when we can actually get a signal is ask People to call our house phone instead to communicate.

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WiFi-calling provides an excellent mitigation for any indoor coverage issue - whenever and whyever it occurs.

Calls can be made & received, texts sent & received.