Coverage in Newhaven

[Leanne_T]

Update: 10 January 2025

Over the past few months, for the first location, our engineers have started legal steps to legally acquire the land from the site provider. Pending a positive outcome from the legal negotiations, we can start building the equipment needed for the permanent mast and confirm an approximate on-air date.

For the second location (which we have located as a back-up, in case of any unforeseen problems with the first location), our engineers are completing surveys and designs to make sure the area will be suitable for the equipment Pending a positive outcome from the surveys, we can start legal proceedings to acquire the land from the landowner and start building the equipment needed for the new mast.

We will keep you updated on this post.

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Update: 22 August 2024

Over the past few months, our engineers have been looking at alternative options to improve coverage as quickly as possible.

Over the past week. we have installed a temporary mast in the area to ease congestion and improve service in Newhaven, whilst we progress the two other locations for a permanent mast.

We will keep you updated on this post.

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Update: 24 May 2024

For the first location, our engineers have started legal negotiations with the site provider to legally acquire the land and start building the equipment needed for the new mast. Pending a positive outcome from the legal steps, we can start building the equipment needed and confirm an approximate on-air date for the new mast.

For the second location (as a back-up in case of any unforeseen problems with the first area), our engineers are conducting surveys and designs at the area to make sure the area will be suitable for the equipment. Pending a positive outcome from the surveys, we can start legal steps to legally acquire the land from the site provider and start building the equipment needed for the new mast. 

We will keep you updated on this post.

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We are aware of a signal issue that is affecting some of our customers in the Newhaven area. Our mast had to be removed in April 2024, as this was requested by the landowner. 

Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed. We have located two potential areas for a new mast and are currently conducting surveys to make sure the locations will be suitable for the equipment. 

Pending a positive outcome from the surveys, we can start legal steps to legally acquire the land from the site provider and start building the equipment needed for the new mast. 

We will keep you updated on this post.

We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection. 

For information on who can use WiFi Calling and how to set up this service, please see our Using WiFi Calling  Help page.

[NHPL68]

Except fob us off with WiFi calling - I wonder what their answer is to 4G,  drop into your local cafe and use theirs? They are hoping we will just to sit this one out, and all be nice EE customers and keep shelling out. I am for moving network asap. Where is Kevin Bacon when you need him? 

[CraigLemond]

I was wondering why I have barely been able to get a signal in my flat for months now. This is completely unacceptable. It needs fixed. I cannot receive or make network based calls in my home. I will be changing provider if it doesn't get fixed soon. 

[Calumsteiger]

Can we get an update on this, including best estimate for when service will be restored based on where things currently are?

It's not really acceptable to leave this many customers in the dark for well over a month on something like this.  

I'm due to upgrade, but unwilling to commit to a new contract that I possibly won't be able to get out of if EE come back and say that it will be 6-12 months until full 5G service is restored as it was before.

😩😩😩😩😩😩😩😩😩😩😩😩😩😩😩😩😩😩😩😩😩

[wombley33]

People have had 50% service since april when I am at home I cant receive calls or make calls , As stated the service is not operating 100% it is time now to compensate customers for lack of service. It is more annoying to get sales pitches offering High speed broadband when the company cant even provide a mobile signal. I look forward to a monthly reduction in my bill.

[NHPL68]

I found a complaint to  OFCOM very effective and have been 'released' from EE and am now with O2.  A big difference and cheaper.

[alanmd]

Terrible service in Ocean Terminal, in Edinburgh yesterday.  No data throughput at all, my wife had a great connection with O2.  You need to sort Newhaven and surround ing area out, it's a busy area of Edinburgh.  EH6 6JJ.

[Pepperpot21]

Will there be any reduction in user's bills for the period of no or little network coverage es[ecially in this day and age when lives are run by mobile phones.

[Leanne_T]

Hi @Pepperpot21 

To discuss your options if you are affected by the mast being offline, please get in touch with our mobile guides who can help you further.

If you have WiFi available, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection. 

For information on who can use WiFi Calling and how to set up this service, please see our Using WiFi Calling  Help page.  

Leanne.

[guttercat]

Leanne,
Call 150 from your EE mobile doesn't cut it, when your mobile doesn't work

[Leanne_T]

Hi @guttercat 

I am sorry you are unable to use your phone, if you would like to discuss your account you can call us from any other phone on 0800 956 6000 and the team will be happy to help. 

Leanne.