Coverage in Market Harborough

[Christopher_G]

Update: 21 November 2025

Over the past few days, our engineers have integrated the mast onto the network. The mast is now on-air restoring full service to Market Harborough.

We will continue to monitor the performance in the area.

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Update: 11 November 2025

Over the past month, our engineers have installed the transmission needed for the new mast and will start integrating the mast onto the network in the next few weeks. Barring any unforeseen delays, we expect the mast to be on-air by the end of November. 

We will keep you updated on this post. 

Update: 10 October 2025 

Over the past few weeks, our engineers have completed building the equipment needed for the new mast. Barring any unforeseen circumstances, we expect the transmission to be installed by the beginning of November. Once the transmission has been installed, we can confirm an approximate on-air date for the replacement mast. 

We will keep you updated on this post. 

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We are in the process of replacing a mast in the Market Harborough area as the current lease has expired.  

A replacement site location has been found and we’re in the process of building the mast. However, due to some unforeseen complications, it is not yet live.  

We'll update this post once we have more information. 

We’re sorry for any inconvenience. In the meantime, you might be able to use WiFi Calling to make and receive calls and texts. 

[MammaE]

How did you get some compensation? I have been charged as normal even though I have contacted them about the poor/non-existent service

[aaroncarson]

@Leanne_T @Christopher_G Any more updates?

This is getting silly now; I can't even load basic webpages over 5G any more. I work from home and rely on having my EE mobile data available on the off chance that my home internet connection goes down. But that doesn't matter: I pay for a service that doesn't work.

[scgf]

Any update as to when the new mast is being switched on? It really is appalling that we have had an almost non-existent service for so long.  The last update posted by EE was a month ago.

[scgf]

Im currently getting 1.87Mbps upload and 0.50Mbps download. This is just so bad. The EE coverage checker is not correctly reporting expected coverage. Maybe this is an Offcom issue? I shall be informing them that EE is effectively lying about its coverage.

[Moontiger]

I'd like to know an update too. Beginning of November is well and truly here, and MH is pretty much a dead zone for EE signal now, which is a massive change to how it was a few months ago when I get speeds of about 60mb/s and signed up to a contract. EE have failed to keep their end of the contract if they fail to maintain their own existing equipment. I mean what else are we paying monthly contracts for if it's not for equipment that should continue to work?

And why is it even taking so long?

Maybe we should ask the local media to do some investigation and reporting it, so then at least nobody else in the area is conned into signing up with EE.

[Chris_B]

@Flagrag   Open reach have nothing to do with a EE mobile cellular masts.  Open reach is fixed broadband/phonelines.  

[Chris_B]

To all.  You need to read THIS   Its the network T&Cs that you accept when you joined EE and look at points 4.1  4.2 and 4.3. And then continue with other points that are raised within those points.      

[bjblyth]

Are you suggesting it’s fine for us all to have no signal because of these terms and conditions you’ve pointed out? Wrong. 

Why then has EE not directed us to them, but instead accepted some liability by offering bill credits?

 More importantly I want to know why EE has now abandoned this and stopped updating us. 

[Flagrag]

I can assure you 100% that most EE,Vodafone and 3 masts are connected to Openreach fibre network yes they are leased lines mostly 10Gbps but busier sites are 100Gbps but they use Openreach ducts and core fibre network back to a headend exchange where traffic is then handed over to BT Wholesale into EE/BT core network and IMS equipment 

There is a very small amount of EE/3 shared masts that have Virgin Media backhaul as part of legacy agreement but this is changed as SA is rolled out 

Openreach have been and installed their equipment and the physical fibre so is waiting on EE to do their work on this mast in Market Harborough 

[Moontiger]

I’m also affected by the loss of signal since EE removed the old mast. EE’s terms say they don’t guarantee coverage everywhere, but that doesn’t remove our rights under the Consumer Rights Act 2015. That law says services must be provided with reasonable care and skill. If you’ve had little or no usable signal for weeks or months, that could count as a material degradation of service. In those cases, it’s reasonable to ask EE for a goodwill credit or to leave your contract early without penalty. If EE doesn’t resolve it, you can make a formal complaint, and after 8 weeks (or sooner if they issue a deadlock letter) you can take it to CISAS, the independent telecoms ombudsman.