Update: 17 January 2025
Over the past few months, our engineers have completed surveys and submitted planning permission for one location. Our engineers have had planning permission denied and are revising the designs to resubmit the planning application. Pending a positive outcome from the revised designs and planning permission is approved, we can start legal steps to legally acquire the land from the site provider and start building the equipment needed for the new mast.
We will keep you updated on this post.
Update: 11 September 2024
Over the past few weeks, our engineers have completed additional upgrades to an existing mast in the area, and we would appreciate any feedback you have on the service since the upgrades were completed on the 30 August. The feedback will be used to show the level of coverage and capacity improvements provided from the upgrades.
Our engineers are progressing with surveys and legal negotiations, for the other locations to start building the equipment needed for a permanent mast.
We will keep you updated on this post.
Update: 25 July 2024
Over the past few months, our engineers have agreed access to the area with the site provider for the first location and are conducting surveys at the site, to make sure the location will be suitable for the new mast. Pending a positive outcome from the surveys, we can start legal steps to legally acquire the land from the site provider and start building the equipment needed for the new mast.
For the second location, we are waiting for a decision from the council for the planning appeal, the council have provided no date for an outcome. Pending a positive outcome, we can start building the equipment needed for the mast.
In case of any unforeseen complications with the two areas and to restore service to the area as soon as possible, our engineers had located two other areas and found after conducting surveys one location this will not be suitable for the equipment. For the other location we are conducting surveys and designs to make sure the area will be suitable for the equipment.
We will keep you updated on this post
Update: 03 May 2024
Over the past few months, our engineers have been in negotiations with the site provider to legally obtain access to the area and complete surveys and designs to make sure the area will be suitable for the new mast. Pending a positive outcome from the surveys, we can start legal steps to legally acquire the land from the site provider and start building the equipment needed for the new mast.
For the second location, we are waiting for a decision from the council for the planning appeal. Pending a positive outcome, we can start building the equipment needed for the mast.
In case of any unforeseen complications with the two areas and to restore service to the area as soon as possible, we have located another two areas as back-ups, and are currently conducting surveys at the locations to make sure the area will be suitable for the equipment.
We will keep you updated on this post.
We’re aware of a signal issue that is affecting some of our customers in the Kensington/Tuebrook area.
Our mast in the area had to be removed from the existing site at the end of January 2024, as this was requested by the landowner. Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed. To restore the same level of service in the area the previous mast provided, we will require two new masts, and have found two potential areas for replacement masts to be installed.
Our engineers are working with the site provider for the first location to access the area and complete surveys to make sure the area will be suitable for the equipment. Pending a positive outcome from the surveys, we can start legal steps to acquire the land and start building the equipment needed for the new mast.
For the second location our engineers submitted planning permission to the council in January, this was rejected, and an appeal has been submitted during February. We are currently awaiting a decision from the council. Pending a positive outcome, we can start building the equipment needed for the mast
We will keep you updated on this post.
We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection.
For information on who can use WiFi Calling and how to set up this service, please see our Using WiFi Calling, Help page.
