Coverage in Horfield Bristol

[Leanne_T]

Update: 24 April 2026

Over the past few weeks, we have been working with the site provider to arrange a date to access the area and complete surveys needed to make sure the area will be suitable for the equipment. Pending a positive outcome from the surveys, we can start building the equipment needed for the new mast. 

We will keep you updated on this post. 

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Update: 03 February 2026

Over the past few months, our engineers have been continuing with the planning application and have submitted designs to the site owner.  Pending a positive outcome from the designs, we will arrange a date to access the area to complete surveys to make sure the area will be suitable for the equipment.  

We will keep you updated on this post.

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We are aware of a signal issue that is affecting some of our customers in the Horfield, Bristol area. Our mast in the area had to be removed from the existing site in December 2025, as the building is being redeveloped.

Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed. We located an area for the new mast; however, after conducting extensive surveys we found the area would not be suitable for the equipment. 

We have located another area and our engineers have submitted designs as part of the planning process. Pending a positive outcome from the designs, we will arrange a date access the area to complete surveys to make sure the area will be suitable for the equipment. 

We will keep you updated on this post. 

We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection. 

For information on who can use WiFi Calling and how to set up this service, please see our Using WiFi Calling, Help page.

[Leanne_T]

Hi everyone. 

The main post has been updated with the latest information. 

Leanne.

[Notnef89]

I eventually got through to ‘level 2’ after lots of arguing and explaining how the issue of no service in Horfield wasn’t my fault. They claimed the mast was decommissioned 8th January and offered a month refund for loss of service. I’m moving to Three which does get signal on my road. Good luck with resolving your signal issues.

[rec1889]

Hi, any update on progress as has been 6 weeks since last one?

[transom]

Hi @Leanne_T  It's been another month, this issue is impacting the small businesses on gloucester road who use EE to provide card payments.  There is much waving of phones around to try and pick up a signal.  I still have no coverage on my road which is weird being pretty central in Bristol.  

[dodo]

I have checked Bristol City Council's planning portal and can find no applications from EE for a new mast anywhere in Bristol since August 2024.

What/where have the designs you mentioned been submitted 'as part of the planning process'??

Or has a formal application yet to be submitted?

[Aizoon]

Still no usable signal in this area BS7 8PH. What are we paying for?

[ee_user14]

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@Aizoon wrote:

What are we paying for?

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Mobile coverage across the UK, and access to WiFi-calling for indoor service where needed.

[dodo]

I got so fed up I switched to Talkmobile, which runs on the Vodaphone network and has a full signal in BS7, indoors and out. I got a sim-only deal which cut my monthly bill from around £13 a month on EE to £8 a month. The switch was hassle-free too.

[Henryw88]

Likewise - after making a sufficient fuss with the EE complaints team I was able to leave my contract early (without penalty) and return my device. 

[Titch9081]

Hi Leanne,

There is a new mast being installed on Gloucester Road, pretty much right on my doorstep. Is this the new mast for EE? I really hope it is because I haven't had my SIM switched on since December and have been using a different SIM with Smarty so i can get Internet at home. I have complained to EE a couple of times to ask for credit to my account as I've been paying for the last six months, but not receiving any service. One of your advisors ran a check in January which showed i was out of range to pick up signal from another mast. I had a credit for December/January, however not received anything since as I was told to had to complain each month, which i shouldn't have to do when the mast issue was out of my control. Can I request a credit to my account for the past 6 months? If not, I will need to take my custom elsewhere as I think waiting 6 months as a customer is fairly decent. I'd really appreciate a reply as my last complaints didn't receive a reply. 

Many thanks,

Kelly