Coverage in Kingswood, Bristol

[Leanne_T]

Update: 27 March 2024

Over the past few months, our engineers have been continuing building the equipment needed for the new mast and have found one part of the build will require further structural tests to make sure the structure will be safe, before this part can be activated onto the network.

Once the build has been completed for the remaining parts of the mast, we will start integrating the mast onto the network and confirm an approximate on-air date. Pending a positive outcome from the structural tests, the remaining part of the mast will be integrated onto the network at a later date, once all parts of the mast are on-air full service will be restored to the Kingswood area.

We will keep you updated on this post.

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Update: 04 January 2024

Over the past month, our engineers have started building equipment which doesn’t require access to the area for the new mast, whilst waiting for the road closure date to be provided by Traffic Management. Barring any unexpected delays, we expect the road closure to be actioned within the next few months and the installation of the new mast to be completed by the end of March. Once all work has been completed, we can confirm an approximate on-air date.

We will keep you updated on this post.

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Update: 12 October 2023

Over the past few months our engineers have successfully completed negotiations with the site provider to acquire the land. To access the area and start building the equipment needed for the new mast, we will need to request a road closure with Traffic Management. Once the request has been submitted, the lead time for Traffic Management to approve the closure is three months. Once the road closure has been requested and a date approved, we can start building the equipment needed for the new mast and confirm an approximate on-air date.

We will keep you updated on this post.

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Update: 12 August 2023

Over the past few months, our engineers have completed the required surveys and designs and are currently in negotiations to legally acquire the land from the site provider. Pending a positive outcome from the negotiations, we can start building the equipment needed for the new mast and confirm an approximate on-air date.

In case of any unforeseen complications with the first area, and to restore coverage to Kingswood as soon as possible, we have located a second area as a back-up.

We are working with the site provider to access the area and complete designs and surveys to make sure the area will be suitable for the equipment. Pending a positive outcome from the surveys, we can start building the equipment needed and confirm an approximate on-air date for the new mast.

We will keep you updated on this post.

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Update: 05 May 2023

Over the past few months, the asbestos specialists have attended the area and completed the work required to make the area safe to access in Speedwell. Once the area was made safe, our engineers attended the site and completed the fibre transmission to the mast. The mast in Speedwell came back on-air this week, and we are continuing to monitor service in the area. Due to the number of arson attacks on the mast, we are looking at securing the site in Speedwell to stop any further attacks happening in the future.

Whilst we have been working to restore service to the Speedwell mast, our mast in the Kingswood area was subjected to an arson attack, which caused irreparable damage and required a new location for the mast. Our engineers have located a new area for the mast to be built and are completing surveys and designs of the area to make sure this will be suitable for the equipment. Pending a positive outcome from the surveys and designs, we will start legal proceedings to legally acquire the land from the site provider to start building the equipment needed for the new mast in Kingswood.

We will keep you updated on this post.

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Update: 06 February 2023

Over the past few months, our engineers have been working with the site provider to arrange access to the area and conduct surveys for potential asbestos. The surveys have been completed at the location and asbestos has been confirmed. We are in negotiations with asbestos specialists to make the area safe to access. Once the area has been made safe for our engineers to access, we can complete the fibre transmission and confirm an approximate on-air date.

Unfortunately, whilst we have been working to restore service to the Speedwell mast, another mast in the area which provides coverage to the Speedwell and Kingswood area has been subjected to an arson attack which has caused irreparable damage to the equipment and the mast has been taken off-air. Due to the damage caused by the fire, the council are planning to demolish the building and requested all equipment is removed from the location.

Our engineers are currently looking for a new location for the Kingswood mast and, once an area has been located, we will conduct surveys to make sure the area will be suitable for the equipment.

We are working to restore service to the areas as quickly as possible and will keep you updated on this post.

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Update: 20 December 2022

Over the past few weeks, we have been working with the site provider to arrange access to the area safely. Our engineers are expected to visit the site with a specialist asbestos contractor to complete surveys of the area within the first few weeks of January. Pending a positive outcome to the surveys, we can arrange a date to complete the fibre transmission and confirm an approximate on-air date for the mast.

We will keep you updated on this post.

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Update: 07 November 2022

To date, the fibre provider has been unable to complete the work required to complete the fibre transmission. This is because the area where the transmission is located is currently a health and safety risk for the engineers to enter. We are working with the site provider to provide safe access to the area to complete the work needed for the mast to be on-air.

We will keep you updated on this post.

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Update: 02 September 2022

Over the past few months our engineers have been working with the site provider and have attended the site to complete the required surveys, and the fibre provider have installed the leased line to provide the transmission to the site. We are currently working with the site provider for the fibre provider to access the area again and complete the transmission, as further work is required for the mast to be on-air. Once we have a date for the final steps to be completed, we will provide an approximate on-air date for the mast.

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Update: 28 June 2022

Our engineers have been made aware the building on which our site is located has changed ownership. We are attempting to get in contact with the new landowner to arrange a date to access the area, so the fibre provider can install the leased line required to provide transmission to the site.

Once we have a date to access the area, we will update this post and confirm an approximate on-air date.

We will keep you updated on this post.

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Update: 13 April 2022

Our engineers are currently in negotiations with the site provider to arrange a date to access the area and complete the work required for the mast. Once we have a date to access the land, the fibre provider can install fibre to the area which is required to provide the transmission to the site.

Once all work is completed, we can provide an approximate on-air date. We will keep you updated on this post.

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Update: 07 March 2022

Over the past few months our engineers have been working with Openreach to install the leased line. We are currently working with the fibre provider to install fibre to the area which will provide transmission to the site. They are working with the site provider for legal sign off to access the area and complete the installation. Once all steps are completed, we can provide an on-air date for the mast.

We will keep you updated on this post.

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Update: 25 January 2022

Over the past few months our engineers have been working with the landowner for Openreach to access the area and install a new leased line, after the previous one was totally destroyed in an arson attack.

Barring any unforeseen delays, we expect the leased line to be replaced and integrated onto the network by the middle of March. Once all work is completed, this will restore full service in Speedwell.

We will keep you updated on this post.

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Update: 07 October 2021

To date, our engineers have been unable to gain access to the site to complete the survey and replace the damaged lease line. We are working extremely hard with the site provider to negotiate terms for accessing the mast, to restore full service to Speedwell.

Once we have a date for Openreach to access the area and complete the checks for the leased line to be replaced, we will update this post.

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Update: 01 July 2021

Openreach have been unable to access the site in June to complete the survey. The survey is needed before we can replace the damaged leased line and integrate this onto the network.

We are working with the site provider to arrange access for Openreach to complete the required checks and arrange a date for the replacement leased line to be installed.

We will keep you updated on this post.

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Update: 03 June 2021

Over the past few weeks our engineers have restored power to the mast. They have found the existing leased line has been severely damaged by the fire, so we are currently working with Openreach to install a new leased line. Openreach are scheduled to survey the site by the end of June.

Once the area has been surveyed, we can arrange access with the site provider to replace the leased line and integrate this onto the network.

Once we have a date for the mast being back on air, we will update this post.

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Update: 09 April 2021

Our engineers have gained access to the area and have surveyed the mast. Because of the severe damage, the mast currently has no power or transmission. Our engineers have started working on getting power restored and can start to repair the equipment. We will keep you updated on this post.

Over the past few months, we have surveyed a number of locations for a new mast to be installed and have completed surveys on the areas. However, the locations have been found to be unsuitable for the equipment. Our engineers have found no suitable area for a mast in Speedwell that would provide the same level of coverage and are now focused on repairing the damaged mast. We are looking at securing the site to stop this happening in the future.

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Update: 08 December 2020

Our engineers have continued discussions with the site provider over the past few months. However, to date, we’ve been unable to gain access to the site to start rebuilding the damaged mast.

Because of the location of the mast, and the damage caused to the exiting mast by the arson attacks, we are looking at locations for a new mast and will request planning permission once we find a suitable area.

We will keep you updated on this post.

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We’re aware that some of our customers are experiencing an ongoing signal issue in the Speedwell area.

One of our masts in Speedwell has been subjected to three arson attacks over the past 12 months and has extensive fire damage. This has caused a loss of service to this mast.

Over the past 12 months our engineers have faced a number of health and safety issues, including asbestos, when gaining access to the mast to repair the damage.  We are continuing to work with the site provider to ensure the site is safe to access, so that we can repair the extensive damage and replace the damaged parts. Whilst waiting for the health and safety measures to be completed, the mast has been vandalised further and now requires substantial repairs to restore service to the mast.

To improve coverage in the long term, we’ll be looking at possible alternative areas for a new mast, which will replace the existing fire damaged mast in the area and stop this happening again.

We will continue to keep you updated on the progress of the repairs and the new mast via this post. 

We are sorry for any inconvenience caused. In the meantime, if you’re an EE pay monthly customer with a compatible phone you can use WiFi Calling to make and receive calls and texts over a WiFi connection.  

For details on how to set up this service, please see our WiFi calling help pages.

[Simon1066]

Will there be a refund for the inconvenience 

[mh14]

The coverage issue has been ongoing for over a year I first reported it May 2019.

I don't want to hear excuses any more. 

I'll be in contact on Monday to cancel my contract as you can't provide the service I'm paying for.  

How about a new idea

Repair the problem and maybe secure the site access.    

Just so you know Vodafone has no issues. 

Maybe have a talk with them and learn how to run a network.  

[Wittcomb]

Beyond a joke now, had a row with complaints they tried telling me its fine you can use wifi thats part of your service.... complete rubbish what if i didn't have WiFi

[mh14]

Or if you know what to use the phone outside of you home.  It’s completely unacceptable to say use WIFI.  

Tell them that your taking them to small claims court. They are not providing the service that your paying for. 

Its breach of contract for them to charge for a service your not receiving.  

[ewanrw]

It’s not a breach of contract tho’, as EE’s T&Cs clearly state they don’t guarantee coverage. 

[yas79]

Hi

Is there any update on this issue?  The last time I spoke to customer services regarding this issue, they explained you were looking for an alternative site for a mast.

Thanks 

[James_B]

Hi @yas79,

Sorry we don't have any updates to share at the moment.

We'll update the original post as soon as we do.

Thanks

James

[Kimmy58]

Refund?  I haven't paid a penny since the fire.  Neither has any of my neighbours.  

[yas79]

Could I have a refund too please? I've probably only had about a month's worth of refunds. 

I am disappointed someone from EE hasn't informed me of further refunds.