Over the past few weeks, we have been working with the site provider to arrange a date to access the area and complete surveys needed to make sure the area will be suitable for the equipment. Pending a positive outcome from the surveys, we can start building the equipment needed for the new mast.
We will keep you updated on this post.
Update: 03 February 2026
Over the past few months, our engineers have been continuing with the planning application and have submitted designs to the site owner. Pending a positive outcome from the designs, we will arrange a date to access the area to complete surveys to make sure the area will be suitable for the equipment.
We will keep you updated on this post.
We are aware of a signal issue that is affecting some of our customers in the Horfield, Bristol area. Our mast in the area had to be removed from the existing site in December 2025, as the building is being redeveloped.
Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed. We located an area for the new mast; however, after conducting extensive surveys we found the area would not be suitable for the equipment.
We have located another area and our engineers have submitted designs as part of the planning process. Pending a positive outcome from the designs, we will arrange a date access the area to complete surveys to make sure the area will be suitable for the equipment.
We will keep you updated on this post.
We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection.
