Coverage in Beverley

Leanne_T · ‎22-04-2021

Update: 07 March 2023

Over the past week the contractors have completed the work required at the site to activate 2G and 4G. The mast is now on-air, restoring full service to Beverley.

We will continue to monitor performance in the area.

Update: 17 February 2023

Over the past few weeks, our engineers have been working on the mast and 3G transmission is now on-air. We have found further work is required at the site to activate 2G and 4G on the mast, and are working with our contractors to complete the work needed as quickly as possible. Once the installation is completed, we can confirm an approximate on-air date for 2G and 4G .

We will keep you updated on this post.

Update: 25 January 2023

The equipment needed for the new mast is expected to be delivered in the next few days and our engineers have arranged to access the area Friday to complete the installation. Barring any unforeseen delays, we expect the mast to be on air by the beginning of February.

We will keep you updated on this post.

Update: 19 January 2023

Our engineers are waiting for additional equipment required to complete the transmission for the new mast. Once we have the equipment needed, we will work with the site provider to access the area and complete integrating the mast onto the network and confirm an approximate on-air date.

We will keep you updated on this post.

Update: 05 January 2023

Our engineers attended the site at the end of December to integrate the mast onto the network. However, due to circumstances out of our control, the transmission could not be completed. Barring any unforeseen delays, we expect the work to be completed by the middle of January and the mast to be on-air within the next two weeks.

We will keep you updated on this post.

Update: 15 December 2022

Over the past few weeks, our engineers have completed building the equipment needed for the new mast. Barring any unforeseen delays, we expect the integration to be completed and the mast to be on-air by the end of December.

We will keep you updated on this post.

Update: 07 November 2022

Over the past few weeks, our engineers have been working with the site provider to arrange a date to access the area and start building the equipment needed for the new mast. Barring any unforeseen delays, we expect the build to be completed by the end of November. Once the equipment has been built, we can start integrating the mast onto the network. We expect the mast to be on-air by the end of December.

We will keep you updated on this post.

Update: 30 September 2022

Our engineers have been working with the site provider to arrange a date to get access and start building the equipment. Barring any unforeseen delays the build will start by the middle of October. Once the equipment has been built, we can start integrating the mast onto the network, we expect the mast to be on-air by the end of December.

We will keep you updated on this post.

Update: 06 September 2022

Over the past few days, we have had planning permission approved following the appeal and we expect to have a date for our engineers to start building the equipment needed for the new mast by the end of the month. Once we have a date for the build to start, we can confirm an approximate on-air date for the new mast.

We will keep you updated on this post.

Update: 27 August 2022

Over the past few months, our engineers have submitted the planning appeal and legal proceedings are in progress. Barring any unforeseen delays, we expect to have a decision to the appeal by the middle of September. Pending a positive outcome, we can start building the equipment needed for new mast.

We will keep you updated on this post.

Update: 22 June 2022

Our engineers have submitted the appeal and are currently waiting for a date for the legal proceedings to acquire the land from the site provider. Pending a positive outcome to the appeal, we can start building the equipment needed for the new mast.

We will keep you updated on this post.

Update: 13 April 2022

Over the past few weeks our request to legally acquire the land has been denied. Our engineers are currently progressing with further legal proceedings to appeal the decision and acquire the land. We are currently awaiting a hearing date for the legal proceedings to take place.

Pending a positive outcome, our engineers can start building the equipment needed and confirm an approximate installation date.

We will keep you updated on this post.

Update: 07 March 2022

Our engineers are currently awaiting the outcome from the legal hearing and a expect decision within the next few weeks. Pending a positive outcome, our engineers will start building the equipment needed for the new mast by the middle of April. Once the build has been completed the mast will be integrated onto the network.

Once we have an on-air date, we will update this post.

Update: 14 January 2022

Our engineers are currently waiting for the outcome from the legal hearing to acquire the land from the council, and we expect a decision over the next few months. Pending a positive outcome, we will start building the equipment needed for the new mast.

Once we have an approximate on-air date, we will update this post.

Update: 01 December 2021

One of the masts in Beverley has had an operational fault for the past few weeks. Our engineers have resolved the fault on the existing mast a few days ago and service has improved in Beverley.

For the new mast in the area, we are currently waiting for the outcome from the council from the legal hearing. Once we have completed this step and pending a positive decision, we can start building the new mast in Beverley.

We will keep you updated on this post.

Update: 04 October 2021

Our engineers have been working with the council over the past few months to complete the legal contracts, and we have now started legal proceedings to legally acquire the land. We expect the hearing to take place by the end of November, and if this is successful can start to build the equipment needed for the new mast.

We will keep you updated on this post.

Update: 17 August 2021

Over the past few months, we have been working with the local council for the final mast to be installed, we have experienced a slight delay with the approval of the legal contracts and negotiations are ongoing.

Once all legal contracts have been agreed, our engineers can start to build the equipment needed and integrate the mast onto the network.

As soon as we have a date for the final mast being on air in Beverley, we will update this post.

Update: 06 May 2021

Our engineers have been working on installing the second new mast in the area. The equipment has been integrated onto the network, and the mast has 2G and 4G service on air, with 3G expected to be on air by the end of next week.

We now have two replacement masts providing service in Beverley. We are in negotiations with the site provider for the final mast to be installed, and once all legal contracts have been agreed, our engineers can start building the equipment needed. Barring any unforeseen delays, we expect the mast to be on air by the end of August.

We will keep you updated on this post.

We’re aware of a signal issue affecting some of our customers in Beverley.

Our site in the area was located on the roof of a building which has been redeveloped. Our engineers carried out surveys on the new roof and found it isn’t suitable for the weight of the equipment. Unfortunately, this means that our equipment had to be removed.

We began looking for a replacement site as soon as we were made aware of the redevelopment in case of any unforeseen complications. We located an area for the replacement mast, and this has been on air before the equipment was removed. Because of the location of the replacement site, this is not providing full coverage to the area. To improve coverage, we are progressing with two new locations for additional masts to be installed.

Our engineers have built the equipment needed for one additional mast, and we will start to integrate this onto the network. We expect the mast to be on air by the end of May 2021, barring any unforeseen delays.

We have found a suitable area for the second mast and are currently in negotiations with the site provider for planning permission. Once all negotiations are complete, we can start to build the equipment and integrate this onto the network. Barring any unforeseen delays, we expect the second additional mast to be on air by the beginning of August.

We will keep you updated on this post.

We are sorry for any inconvenience caused. In the meantime, if you’re an EE pay monthly customer with a compatible phone you can use WiFi Calling to make and receive calls and texts over a WiFi connection.

For details on how to set up this service, please see our WiFi calling help pages.

CommunityJ21 · ‎04-05-2021

The same happened to me. I've filed my case with The ombudsman now, gone too far!

Leanne_T · ‎05-05-2021

Hi @Jonabz @CommunityJ21

I am sorry to hear this has happened. If you get in touch with our Mobile Care team, they will get your account looked into for you.

Thanks.

Leanne.

Gammon · ‎01-06-2021

I was told that I could get a 50% discount till the problem was sorted , how ever because I upgraded I’m now not aloud to get it because I accept the situation I was not told this at the time other wise I would not of up graded , fed up of calling and getting no where

so they are now saying I need to return my phones and then I can have the discount and let me out of the contract so they are penalising us for there problem with there signal

Leanne_T · ‎02-06-2021

Hi @Gammon

Thanks for coming to the community.

I've sent you a private message on here for some extra details.

Speak soon.

Leanne.

Ogham · ‎07-06-2021

I have had to make too many calls to EE regarding this problem. Each time I call the complaint is logged then cancelled at the end of the call so that complaints dont seem ongoing. This is however an ongoing problem causing issues now over the last two months with my work. The last call I made a few days ago to complain about being charged for an service that I am still unable to access I was asked to e mail the member of staff that was speaking to me regarding my contract and possibly cancelling it due to the current status of no resolution to the signal problems until August! I have emailed the customer service member of staff on the email address he provided and have still yet to recieve a response. I have also recieved a reminder to pay my bill today by text!! I should not have to chase EE every week about my EE account when I have no service!!

Christopher_G · ‎07-06-2021

I'm sorry to hear that you haven't heard back from us yet, @Ogham.

I've sent you a private message to get some more information from you.

Chris

PaulyG91 · ‎09-06-2021

During times when we are working from home and communicating with loved ones using our devices, how are we do do this with no signal!! This is extremely embarrassing from a work perspective and is affecting my job, as well as being infuriating from a family/social standpoint.

I have contacted EE on numerous occasions relating to this issue and they have first hand experience of how difficult it is for me to maintain a phone conversation. I cannot maintain a phone call for longer than a couple of minutes before it cuts out, sometimes seconds. Instead of receiving phone calls back due to customer service colleagues having allocated call back ability, I have to call back and speak to another advisor and explain the whole situation again, until I am inevitably cut off, again! The options they have given me are call off another phone. Not the most helpful advice.

The solutions for this have been limited and I get given the same scripted responses on each occasion I call. Have I tried WiFi calling, 'keeping and eye' on the community forum.

I have tried leaving EE and moving to another provider, however at present I would need to pay off an existing balance before leaving. This is not something I can afford to do and feel trapped within a phone contract that is not providing the expected service, with disruptions potentially for another few months.

Feeling increasing frustrated and agitated by this whole situation.

CommunityJ21 · ‎10-06-2021

I will find out today the outcome of my case with the ombudsman. I will keep you all posted!

CommunityJ21 · ‎10-06-2021

Hi guys, I said I would give you all an update.

The ombudsman has decided to uphold its original decision.

So I'm now left with no other options other than legal action or face a huge debt through no fault of my own.

If any local media or mp's in Beverley would like to discuss my case I would be more than happy to share what's been going on. What EE is doing is nothing short of disgraceful and they need stopping.

They knew about these masts for years and they have had opportunities to sort them.

They will not win!

CommunityJ21 · ‎05-07-2021

Well, I said I would give an update regarding my legal case with EE.

I'm pleased to say that EE has agreed to settle my small claims case meaning they will give me compensation to settle the outstanding bill, court costs and my loss of earnings etc.

Do not give up, if you are in a similar boat to me. They will try and scare you off, but I knew I was right and how unfair they have treated me as a customer (and many others)

This also goes to show what a waste of time the Ombudsman service is, shame on them!

Anyway, I hope you all manage to get sorted with the ongoing signal disruption.