Coverage in Barnet

[Leanne_T]

Update: 24 April 2026 

Over the past few weeks, our engineers have been continuing negotiations with the site provider for planning approval for the first location. Pending a positive outcome from the negotiations, we can start legal steps to legally acquire the land from the site provider and start building the equipment needed for the new mast.  

Our engineers have located an area for a temporary mast to be installed and are working with the site provider to conduct surveys to make sure the area will be suitable for the equipment. 

We will keep you updated on this post. 

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Update: 26 March 2026 

Over the past few days, our engineers have optimised some of the existing sites in the area to support customers that have been impacted from the removal of the existing mast.  

Our engineers are looking at other temporary options to restore service as quickly as possible to Barnet, whilst continuing with the surveys for a new permanent mast at the new location.  

We will keep you updated on this post.

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We are aware of a signal issue that is affecting some of our customers in the Barnet area. Our mast in the area had to be removed from the existing site in March 2026, as the building is being redeveloped. 

Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed. We have located an area for the new mast and are currently conducting surveys to make sure the location will be suitable for the equipment. Pending a positive outcome from the surveys, we can start legal steps to legally acquire the land from the site provider and start building the equipment needed for the new mast.

We will keep you updated on this post.

We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection. 

For information on who can use WiFi Calling and how to set up this service, please see our Using WiFi Calling, Help page.

[Ekilu]

This issue has been going on for weeks now. I cannot make or receive calls. I cannot access the Internet. I do not have WiFi and cannot afford WiFi to enable WiFi calling. My father has been in the hospital with serious medical concerns which could potentially be life threatening and I cannot receive updates on him. I am a student and I cannot do my work. In order to access the Internet I’ve had to pay for multiple eSIMS. I am looking for work however I cannot receive calls for if I get an interview. It’s very well saying customers can use WiFi calling but some of us cannot afford this as an option. What has happened is absolutely terrible and is not just an inconvenience but for some of us it’s seriously psychologically distressing not knowing when this will be fixed as having access to our phones is a lifeline. I live alone I need to be able to contact people through my phone. I need to know if my dad is okay. I need to be able to get on with my studies. You need to give a clear update for when these issues will be resolved because this is a serious issue. I spoke to a representative with EE about this and the only solution they could come up with was joining EE WiFi. Why would I want to join another service of EE when you have failed us so much with this one? Is EE going to refund everyone for the time we’ve not been able to use the services we pay for? And what is that plan to have these issues resolved? 

[Leanne_T]

Hi @Ekilu 

Thanks for coming to the community. 

As you don't have WiFi at home, please get in touch with our tech guides and they can see what options would be available for you.

As soon as we have an update for the area, the main post will be updated with the latest information. 

Thanks very much.

Leanne.

[wilmot]

i have a landline so don't need wifi calling to work but NEED the phone to work once i move more than 10mts form my house

all monthly charges should be stop to YOU sort this problem out 

[KS121]

• Absolutely agree. It is despicable that they simply let this go on an in with 0 communication or solutions. I have spent hours on the phone to them.  

[KS121]

No solutions offered by EE. It has been over 1 month. 

[ee_user14]

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@wilmot wrote:

all monthly charges should be stop to YOU sort this problem out 

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There's two obvious problems with this.

You're paying for a mobile service, and as inconvenient as local outages are, you are still getting coverage in other areas.

And EE are trying to sort this out, but previous posts have already commented on Barnet Council refusing planning permission for new locations. I hope you've also contacted their planning department and complained to them too, demanding the next application is approved,

[wilmot]

just offered me a solution by telling me to get a cheap SIM card from 3 or Vodafone and use that in my spare SIM slot🤷🏼‍♂️

[Cubi88]

The connection in EN4  is nightmare over the last month. If my phone dosen’t stay on wifi at home  I cannot ring people. When is this going to be fixed? 

[mod edit: removed personal details]

[Sue3833]

Still no service????

[Lucy736]

Hi 

Any updates on a new mass being fitted? 
These issues we are having in our area is going on far too long now! we are paying for a service we can’t use 😡