Coverage in Barnet

[Leanne_T]

Update: 24 April 2026 

Over the past few weeks, our engineers have been continuing negotiations with the site provider for planning approval for the first location. Pending a positive outcome from the negotiations, we can start legal steps to legally acquire the land from the site provider and start building the equipment needed for the new mast.  

Our engineers have located an area for a temporary mast to be installed and are working with the site provider to conduct surveys to make sure the area will be suitable for the equipment. 

We will keep you updated on this post. 

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Update: 26 March 2026 

Over the past few days, our engineers have optimised some of the existing sites in the area to support customers that have been impacted from the removal of the existing mast.  

Our engineers are looking at other temporary options to restore service as quickly as possible to Barnet, whilst continuing with the surveys for a new permanent mast at the new location.  

We will keep you updated on this post.

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We are aware of a signal issue that is affecting some of our customers in the Barnet area. Our mast in the area had to be removed from the existing site in March 2026, as the building is being redeveloped. 

Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed. We have located an area for the new mast and are currently conducting surveys to make sure the location will be suitable for the equipment. Pending a positive outcome from the surveys, we can start legal steps to legally acquire the land from the site provider and start building the equipment needed for the new mast.

We will keep you updated on this post.

We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection. 

For information on who can use WiFi Calling and how to set up this service, please see our Using WiFi Calling, Help page.

[stevemurray2209]

I haven't been able to make or recieve calls for weeks now. Im am disabled and housebound, I cant even listen to important voice mails. When will this be fixed. I recieved an email telling me the problem is fixed but it isn't.  What do you suggest I do ? Do I find another provider?  

[ee_user14]

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@stevemurray2209 wrote:

I haven't been able to make or recieve calls for weeks now. Im am disabled and housebound, I cant even listen to important voice mails. ...What do you suggest I do ?

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You should be able to use WiFi Calling to make and receive calls and texts over a WiFi connection.

[Leanne_T]

Hi there @stevemurray2209 

Thank you for coming to the community. 

I'm sorry to hear you're unable to make calls, do you have a WiFi connection you can connect to and use WiFi Calling? Our Using WiFi Calling page has details on how to use WiFi Calling. 

If you don't have WiFi,  and you would like to discuss your options, please get in touch with our tech guides if possible, and they can certainly see what they can do to help. 

Leanne.

[stevemurray2209]

When I contact via App they eventually tell me to call 150. I can only
make & recieve via WhatsApp

[Leanne_T]

Hi @stevemurray2209 

Thanks for coming back to us. 

Just to check, are you connected to WiFi? If so, can you try using WiFi Calling, this will help you make and receive calls and text messages over WiFi.

Or, can you still access data?

Leanne.

[Ibush-kab]

Dear EE,

I am writing to formally raise a serious complaint regarding the ongoing network outage in the Barnet area.

The continued lack of mobile signal is wholly unacceptable, particularly given that we are paying for a service that is currently not being delivered. Despite the duration of this issue, there has been no clear communication, no defined resolution timeline, and no effective interim solution provided.

WiFi calling cannot be considered a sufficient substitute for a functioning mobile network. It does not adequately support normal day-to-day usage and fails to meet the standard of service outlined in your contractual obligations.

In light of this, we require an immediate and definitive response addressing the following:

• A clear and urgent resolution plan with a confirmed timeline
• A reliable temporary alternative that ensures uninterrupted service
• Written confirmation of our right to terminate the contract without penalty due to failure of service
• Appropriate compensation for the period during which the service has been unavailable

This matter now requires urgent attention. If a satisfactory resolution is not provided promptly, we will have no option but to escalate this complaint further.

Please respond without delay.

Yours faithfully,

ibush 

[mod edit: removed personal details]

[Linzi_H]

Hi @Ibush-kab 

If you'd like to submit a complaint, please contact us directly, and one of our guides will be able to support you. 

If you'd rather do this online, then please Make a Complaint using our complaints webform. A member of the team will then reach out within the next 7 days to discuss your concerns further.

Linzi

[Rtoshman]

When will this be fixed? We are paying for a service that is not being provided.  Unable to make phone calls in or outside of our home. How will you be compensating for this lack of service?

[Anika13]

I am still having a lot of problem with service. The data connection is non existent. Even though the 5G sign keeps coming on, I don’t have basic network to even load the Google search page. I have been with EE from before it became EE and I have never had such awful service. I have unsteady WiFi connection at home and heavily depended on the reliability of the EE data service. Very disappointed. When is this getting fixed? 

[Chris_S]

Hi @Anika13 

I'm sorry to hear that your service has been non existant, I can imagine it must be very frustrating when you need to use your phone.

You can check for problems in your area to see if we have identified any issues.

If you'd like to make a complaint about your experience, you can do that via our complaints web page.

If you're able to, I'd recommend giving us a call so a guide can get this investigated for you and look to see if it's possible to compensate you for your service.

Chris S