I don’t have WiFi at home, I’m currently having to travel somewhere to access WiFi. From my home I cannot access the internet, I cannot call anyone, even calling EE the call keeps failing, and my texts are taking ages to go through. I live alone and have no family in the area. I’ve been cut off from everyone because of this. I called on Monday and was told it would be fixed in a few hours. I called on Tuesday and was told it would be fixed by Wednesday. I called today and was told to call back for an update in 7-10 days. That’s outrageous. When I asked what could be done I got given a sales pitch to buy EE WiFi. Top tip: don’t advertise another service when you can’t deliver the one I’m already paying for. I don’t have WiFi as I already have (or am supposed to have) unlimited data. I am a student and cannot afford to spend extra money every month for WiFi, whether the first few months are free or not I do not want to sign up to anything else from EE. We should have been warned this was happening, EE should have found a new place for the mast before this even became an issue. I have loved ones in and out of the hospital that I cannot contact. What’s happened is absolutely outrageous and I plan to move to a different company. Can’t change contract? You’re not fulfilling your role of providing the service I pay for.
