I am wiring this forum on behalf of a friend because I know a bit about telecommunications.
My friend has tried reporting the mast to the fault checker on the EE website and also tried calling customer service twice. He was scheduled a call back, which he never received.
It looks like a backhaul issue or maybe a defective MHA (Mast Head Amplifier) because the speeds fluctuate all through the day (between 0.5 to 40mbps) and calls fail to connect and drop mid way though a call. The latency is also effected and will jump from 40ms to 100-200 (and sometimes 1-10k ms).
I am concerned this might be effecting crucial emergency services calls and equipment and have a serious effect on people in the area and nothing has been done about it.
Multiple people in the area have noticed the problem and complained to others about it (and I think they reported it on the EE Fault Checker aswell).
I've seen somebody else with a nearly identical issue and nothing was ever done: @Mick_R "Network Latency EE 4G Broadband since a month ago."
Site Location: NTL, Wick Site Albert Street Wick Caithness KW1 5BQ
Cell ID (iOS): 4449536
Site Ref: 16538
eNB ID: 17381
OSGRID: ND366500
Notes:
1. Mast seems to be backhauled off of Rumster Forest transmitter. (Maybe the microwave link was knock off alignment? Could have happened during the upgrades EE carried out to that mast.)
2. Fault is mainly effecting one sector but the other two sectors do become very slow (1-10mbps at sometimes but don't tend to drop calls as often.)
3. The mast was last upgraded around 2016 (I think).
I will attach supporting images below. Please note as I said before, I am writing this on behalf of someone and am looking to see if anybody has any advice or if this can be raised to EE Management or if I should raise it with the local council so they can contact EE directly.
