Connection problems

MoranWHU
Explorer

‎02-02-2025 04:50 PM

I cannot ring ,text, or use 5G I cannot receive phone calls either, plus i cannot ring ee because i have no connection? It just stopped working overnight. I’m all up to date with payments so I don’t understand why this has happened, and unfortunately I cannot find a email address for ee ! Does anyone have any idea what it can be ? Maybe I have pressed something on my phone because on my ee app there doesn’t seem to be a problem 

0 Helpful
11 REPLIES 11
XRaySpeX
EE Community Star
EE Community Star
In response to MoranWHU

‎02-02-2025 09:32 PM

Use the Camera icon above your text to upload an image file to here.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Schockwave
EE Community Star
EE Community Star
In response to XRaySpeX

‎03-02-2025 12:00 AM

@MoranWHU , you can ring customer service using an app like Skype for free, see my signature if you have tried what I suggested in my previous post.

Also try uploading the picture as has been suggested by others if you want help or let us know if you have resolved the problem, please

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.