Dear EE Customer Service,
I hope this message finds you well. I am writing to formally raise a complaint regarding the continued deterioration of my mobile internet service. I have been a loyal EE customer for the past two years, and during the first part of my contract—both in my previous home and after I initially moved to my new address—the service was satisfactory.
However, in recent months, I have been experiencing serious and consistent issues with the network. These include:
- Extremely poor mobile internet signal at home, to the point where videos fail to load and basic internet usage becomes difficult.
- Frequent need to step outside the house just to receive a stable connection.
- Repeatedly having to restart my phone multiple times a day to regain minimal signal strength.
- Reliance on college Wi-Fi due to the unreliability of my mobile internet while on the go.
- Temporary fixes like switching to airplane mode and back, which do not provide a lasting solution.
These issues have made it very difficult for me to use the service I am paying for. I have consistently paid my monthly bills on time, and I believe it is only fair to expect reliable service in return. At this point, the poor performance has become frustrating and disruptive to my daily life.
I would appreciate it if EE could investigate the issue urgently and provide either:
Thank you for your attention. I look forward to your prompt response.
[Mod edit: removed personal details]
