Community Activity

Two accounts but only one showing

My wife had EE broadband for several years but is unsure if she had an EE online account. Regardless, she could not log into it when she tried, even using "forgot password". Yesterday, she placed an order for new EE broadband and successfully created...

Transition to 5G

Hi, I recently understood that my current SIM card does not have to 5G. I mean wherever I go in London I can't reach a 5G connectivity. How can I change safely my card with EE to have it ? 

MD106 by Visitor
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EE Store Contact

Hi, Does anyone have a phone number for orders made on ee store website - struggling to get anywhere - need to amend the address before tomorrow as DPD have already tried to deliver once.  asked for call back and sent email already. 

lucafitz by Explorer
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Roaming in USA

Hi, I travel to USA  in the next few months, And  very confused about the roaming package.I told previously that I need to purchase of roaming pass which would cost me £25. I’m in America for 10 days,.But now I cannot find this roaming pass and it ju...

Sorry to jump on this as im looking to the same. How do you buy the roaming add on when in the US if you don’t have any mobile data. Previously I use to buy prior to travelling? 

Apps Constantly Freezing

Hiyet again, EETV keeps freezing.ITVXwatching content, screen goes blank with no sound…. 10mins later no change. I have to go back to “Home” and restart.GBNewswatching content, freezes after less than 5mins. I have to click “go back” or “home” to res...

PolyAnn by Valued Contributor
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Signal issues affecting calls/texts and data

Still having issues with signal in NE42 postcode. known fault with masts in this area and not rectified. I’m fed up. I’ve had some discount for 6 months. The discount has ended but the issue remains. I can’t use my phone properly around my home or my...

Robsm2 by Investigator
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Change of ownership problems

I have an ee phone number on my brothers account and I have my own account - I have had a new phone on my own account and wanted to transfer the number across - on the phone to ee today to do a change of ownership with my brother present aswell and t...

Cat36 by Visitor
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  • 1 replies
  • 0 Helpful