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Calls failing: both my wife and I have signal but all calls cutting off immediat

reefeater
Explorer

Both our phones are failing to make calls, both have signal but calls cut off immediately after dialling. We can Whatsapp call but no mobile calls working?

1 SOLUTION

Accepted Solutions

Resolution sorted. EE had changed our plan to data only. They couldn't explain why but re-instated our plan with extra data. All sorted via messaging on the phone. A very helpful EE Tech Support got to the bottom of it, and said it was nothing we'd done.

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2 REPLIES 2
bristolian
EE Community Star
EE Community Star

Can you send & receive text messages? If so - try toggling flight mode off/on. Is VoLTE/4G-calling shown on your phone's screen?

WhatsApp just uses data - usage of this app is carried through EE's mobile network as data, not a voice call.

Resolution sorted. EE had changed our plan to data only. They couldn't explain why but re-instated our plan with extra data. All sorted via messaging on the phone. A very helpful EE Tech Support got to the bottom of it, and said it was nothing we'd done.