11-04-2023 04:08 PM
Both our phones are failing to make calls, both have signal but calls cut off immediately after dialling. We can Whatsapp call but no mobile calls working?
Solved! See the answer below or view the solution in context.
11-04-2023 08:56 PM
Resolution sorted. EE had changed our plan to data only. They couldn't explain why but re-instated our plan with extra data. All sorted via messaging on the phone. A very helpful EE Tech Support got to the bottom of it, and said it was nothing we'd done.
11-04-2023 06:11 PM
Can you send & receive text messages? If so - try toggling flight mode off/on. Is VoLTE/4G-calling shown on your phone's screen?
WhatsApp just uses data - usage of this app is carried through EE's mobile network as data, not a voice call.
11-04-2023 08:56 PM
Resolution sorted. EE had changed our plan to data only. They couldn't explain why but re-instated our plan with extra data. All sorted via messaging on the phone. A very helpful EE Tech Support got to the bottom of it, and said it was nothing we'd done.