Call internet issuss

[Steohanjec77]

Really frustrated cant make calls and send messages when out and about and can only send messages when connected to wifi was on chat to ee then got cut of nearly 2 hours still not resolved!

[Northerner]

Hi @Steohanjec77 

• Are you EE PAYG or pay monthly contract.
• Are you in the UK.
• Have you tried restarting your device.
• What device do you have and did you get this from EE.

Have you checked for local network issues?

https://coverage.ee.co.uk/coverage/ee

Thanks 

[Steohanjec77]

Yes I am in UK tried everything so annoying 🙃 was on message to EE got cut of cant make calls send or receive texts but can use WhatsApp via WiFi I have a Samsung s10 only started yesterday

[bristolian]

WhatsApp & other messaging apps don't route their "calls" through the mobile network in the same way, but as pure data traffic - so all this proves is that your phone had a working internet connection.

Can you be a bit more specific on what you mean by "tried everything"? What, exactly, has been tried thus far? Does your phone show a mobile network connection?

[Steohanjec77]

I have updated my software turned my phone on and off tired airplane mode and turned back on, took sim out put back in sim was updated by EE. There is network showing turned my phone of last night switched on and still can't make a call all it shows is calling but its not ringing 

[Christopher_G]

Did you check the status of the network in your area on the coverage checker, @Steohanjec77? Are we aware of any issues in your area?

Chris