22-07-2023 10:34 PM
Is there any reason why I need to reset my 5gee smart hub several times a day because of consistent connection drops?
Sometimes my connection drops 6+ times a day. The problem is so intermittent that I can't diagnose the problem myself although I can use personal hotspot with my phone 24/7 and never have any problem (both EE). I have tried calling but the response is always the same. First call technical support who tell you to reset the hub, which is all I seem to do. It's not so much of a frustration while browsing or watching movies, but losing connection in the middle of competitive games starts to get too much.
23-07-2023 09:55 AM
Hi @paulthomp3,
It sounds like a device related issue rather than the network as you don't see the same issue with your phone.
Have you let technical support know that the reset didn't resolve the issue?
James