Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

5g

Brammer13
Visitor

‎10-07-2026 09:52 PM - edited ‎10-07-2026 09:52 PM

Every time I get a 5g connection my phone gets really hot and I can't access any online apps. I've got the Google Pixel 10 pro and thought they were able to cope with 5g?

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎11-07-2026 08:04 AM

Hi @Brammer13 

It could be anything from the description or nothing. What apps are not working and what error does it show.

  • Try restarting your device.
  • Try running system/device care.

If all else fails try backing up and factory resetting your device. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
354-
Star Contributor
Star Contributor

‎11-07-2026 10:37 AM - edited ‎11-07-2026 10:39 AM

@Brammer13 - Try checking the Pixel's temperature through its diagnostics, if you haven't already.

Settings app - Battery > Battery diagnostics > Phone is very warm. Worth trying in normal mode and safe mode, to compare.

Any known apps that are downloading or uploading, streaming/backing up Google Drive, Photos, etc.

The general weather at the moment doesn't help either!

Good luck!

 

0 Helpful