5G location not listed on ee Website

Dan20069898
Established Contributor
Established Contributor

‎06-04-2023 04:03 AM

Hi they my nans location has 5G but ee says it doesn't have 5G why would this be  ll452lf

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎06-04-2023 07:28 AM

@Dan20069898  Because the coverage map needs to be updated.    This happened to me when 5G was first in my area.    

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
bristolian
EE Community Star
EE Community Star

‎08-04-2023 09:13 AM

When new network sites are enabled, or additional techs added to existing sites, it's normal for the coverage map to be updated retrospectively after the event.

This can sometimes take some time, so it sounds like your Nan's is a recent 5G go-live.