4G signal down in Tiverton

[kim188]

4G signal has been down since Saturday morning. We have a 4G router so rely on the signal for our internet, and I also work from home, so not helpful. Other users in the area say their 5G has been down since Saturday as well. We’ve had no update or notifications from EE. 

[bristolian · Accepted solution]

If you've not done so already, try toggling flight mode to ensure your phone hasn't "dropped off" available coverage.

Use the "check service status" option on https://ee.co.uk/help/mobile-coverage-checker  in the first instance, to check for local service outages. The "report a problem" link should be used if no issues are reported but EE users continue to have issues. A loss of coverage will remove the ability to make/receive calls, send/receive texts or use mobile data.

You can use the "my places" feature on the coverage webtool to get proactive updates on planned & unplanned outages.

[kim188]

Thanks for these suggestions; I’ve reported the problem. It’s definitely a problem with the signal strength - readings are showing download speeds of 0.01  on both mobile 4G and on the router.