The EE Community

Pack says waiting?

Just ordered a sim only 8gb £10. Money taken from account, sim turned up and put in (did switch off and on etc). Says I have no live pack or credit. It does show the pack 8gb £10 but says waiting........how do I get the pack I bought when ordering th...

Pay as You Go

I just left contract and my account was supposed to become PAYG. It appears my account has been closed. I have no access to call as the phone line is dead. I had loaded £20 onto the phone however there is nothing. I am overseas and cannot just go to ...

Not Receiving Verfication Codes

Hi, my number has today ported from O2 over to EE but I am not receiving verification codes via SMS but am receiving other messages. My EE sim is also able to take calls but it cannot receive calls from those on Vodafone.. please advise 

EE Smart Hub Plus (SH30A) and EE WiFi Plus extender(SW30A)

I have just moved to EE broadband(FTTC) and have received my EE Smart Hub Plus (model SH30A).I would like to try using an EE WiFi Plus extender - (model SW30A), but I cannot find if the SH30A Hub is compatible with the SW30A extender.I have seen refe...

I was told I was going to get a phone call and I still I haven’t got one

I was told I was going to get a phone call and I still I haven’t got one it’s been over two , I can’t phone them because EE roaming even though they said they were going to change my bolt on 

How do I access parental controls? I can't see it anywhere on the app or router.

Receiving billing notification via email

How do I set up billing notifications via email. My mobile phone reception is very unreliable so text messaging often doesn’t work.

Quick filters - Usage dashboard

I can't seem to generate any information when using the the "Most frequently text numbers" hyperlink. The other two quick filters work, "Most frequently called numbers" and "Everything over 50p" these generate results. I know texts have been sent thr...

Number Deactivated

Hello, I haven't used my EE number in over 1 year as I've been abroad. Now I'm back in the UK and I'm trying to reactivate the number. What do I need to do to receive calls and texts o  this number?