No Google or YouTube since change to EE sim

Sandwich1602 · ‎14-06-2023

My dad’s phone (Huawei 7) can’t access things like google and YouTube since we had to change from BT to an EE sim. His data is switched on. He has no broadband/Wi-Fi in his house. Any suggestions if there is something he needs to enable or disable. Thanks in advance

XRaySpeX · ‎14-06-2023

@Sandwich1602 : It could be Switching Content Lock OFF or ON . It is switched on on new & upgraded contracts & seems to affect social sites. If just switching it OFF doesn't help, try switching it to STRICT, reboot your device and then switching it to OFF. That is seeming to do the trick.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Chris_B · ‎14-06-2023

@Sandwich1602 Have you checked the APN setting on the device? See THIS

Sandwich1602 · ‎14-06-2023

Thanks for taking the time to reply. I will pass this on to my dad to try

Sandwich1602 · ‎14-06-2023

Thanks for taking time to reply, I will pass this on to my dad to try

Leanne_T · ‎15-06-2023

Let us know how your Dad gets on after trying both suggestions @Sandwich1602

Leanne 🙂