No Google or YouTube since change to EE sim

Sandwich1602
Explorer

‎14-06-2023 07:21 PM

My dad’s phone (Huawei 7) can’t access things like google and YouTube since we had to change from BT to an EE sim. His data is switched on. He has no broadband/Wi-Fi in his house. Any suggestions if there is something he needs to enable or disable. Thanks in advance

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5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

‎14-06-2023 07:34 PM

@Sandwich1602 : It could be Switching Content Lock OFF or ON . It is switched on on new & upgraded contracts & seems to affect social sites. If just switching it OFF doesn't help, try switching it to STRICT, reboot your device and then switching it to OFF. That is seeming to do the trick.

If you think I helped please feel free to hit the "Thumbs Up" button below.

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Chris_B
EE Community Star
EE Community Star

‎14-06-2023 07:35 PM

@Sandwich1602   Have you checked the APN setting on the device?  See THIS 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Sandwich1602
Explorer
In response to XRaySpeX

‎14-06-2023 08:03 PM

Thanks for taking the time to reply. I will pass this on to my dad to try

Sandwich1602
Explorer
In response to Chris_B

‎14-06-2023 08:04 PM

Thanks for taking time to reply, I will pass this on to my dad to try

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Leanne_T
EE Community Support Team
In response to Sandwich1602

‎15-06-2023 08:20 AM

Let us know how your Dad gets on after trying both suggestions @Sandwich1602 

Leanne 🙂

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