gifting data from abroad

[jaffer113]

Hi, I have 2 sims and i gift data from 1 sim to another. I am abroad on roaming. Today my monthly UK data had to be reset, which didn't happen...? Next, i am unable to gift mobile data to my other ee sim that my son is using in the UK because my data allowance showing nil...please help asap

[Katie_B]

Hello @jaffer113. 

Welcome to the EE Community. 

If your allowance refreshes while you're away, you would have to wait until you return to the UK to be able to gift again.

You can find more information HERE. 

Our customer care team may be able to help whilst you are away, I would recommend giving us a call. 

Katie 🙂

[XRaySpeX]

@jaffer113 : If you're in a country where you can't use your UK allowances, you can no longer gift data once your UK allowances refresh.

[jaffer113]

Sorry, it is possible and I was able to gift data as the issue resolved. ThanksSent from my Galaxy

[okhan78]

Hi Katie,

Im sure there is a better way to help ee customers who are out of the country and trying to gift data to their family member who is in the UK. Calling from abroad to your UK helpdesk is going to cost a considerable amount. Please advise how I can gift data which is within my plan to my son? 

[Christopher_G]

You could try contacting our live chat team, @okhan78. The link is on our get in touch help page.

Chris

[Jablu]

How did you solve it if you don't mind explaining please? Thanks. 

[Chris_B]

@Jablu  if your monthly cycle starts again whilst you are abroad, you cannot gift data until you are back in the UK.     If you contact customer services they might be able to help you with this.