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cannot connect to internet with mobile data on samsung s8

dave13710
Investigator
Investigator

‎22-02-2022 11:09 PM

recently purchased a samsung s8 and i cannot connect to internet using mobile data.

i can send and receive texts and calls.

can connect through wireless network.

phone is unlocked but i have a sim only contract with EE.

sim card works fine in my old s5.

Any help gratefully accepted

0 Helpful
13 REPLIES 13
Ma1111
Visitor
In response to Notdave

‎09-09-2023 08:38 AM

Hi @Notdave could I confirm where you got this info? I had this issue a few years ago and once again. Had to buy a new phone thinking mine is faulty- would be helpful to understand. 

 

Thanks!

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Notdave
Investigator
Investigator
In response to Ma1111

‎09-09-2023 09:47 AM

Hi, elsewhere in this community I explained I was finally told this by someone in EE tech support that latest EE SIM cards don’t work with one or 2 Samsung models including S8, and that Samsung had said this was due to the way the phones were configured. I am now using a talkmobile/Vodafone SIM and it works fine, the phone was not broken as was suggested to me in an EE shop. Sorry you were made to think it was your phone.

 

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kalico
Investigator
Investigator
In response to Notdave

‎13-02-2024 03:35 PM

I've just been told exactly the same.  Apparently, EE cannot provide mobile internet (4G) on the Samsung S8.  Yet their MVNOs (like Plusnet etc) can provide it no problem, on the EE network.

Ludicrous!

 

0 Helpful
Taive
Visitor

‎30-07-2024 12:59 AM

I've got the same issue. What the heck?!

I already had samsung s8 before. It got old and broken and I've bought a new phone, the same model. I can receive sms and phone calls, EE mobile data works when sim is in on my super old backup honor phone, but it does not work with samsung s8. Other sim card does.

Does it really mean that I should just find another operator? 

Sorry, but I won't buy a new phone just because EE does not support mobile data on a particular phone. It's even more suprising because it worked fine with my previous device. 

Sorry, but does sound just like really unfunny joke. How does it come in 2024 that certain mobile network operator does not supply mobile data for this model? It should be a reason to get a refund for a pack that I cannot use, not to get a refund for a phone. Phone is fine and it was fine with different operators. 

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