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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 213159 Views
  • 50 replies
  • 24 Helpful

Resolved! How do i get more data pay monthly

I'm on a pay monthly contact that rolls over in a few days. I'm out of data but when I go to My EE no data packs are available. How can I buy more data?

Data

My plan is unlimited data but its saying I have no data left how can this be ? Any ideas 

LR40 by • Visitor
  • 418 Views
  • 1 replies
  • 0 Helpful

Want to add more hot spot to my phone

Could someone help me please as i have  Unlimited data but only have a bit of hot spot to let other people use before that runs out how do i add more so i can let people use my hot spot please??

Unlimited data

I bought the £40 unlimited data add on, but my data isn’t working, it’s still showing me 0 MB as data balance in the EE app 

Moejazzi by • Visitor
  • 599 Views
  • 3 replies
  • 0 Helpful

Resolved! Data usage

This may have been asked already but here goes, on data usage what does 9.7gb/10.0gb mean, have I used 9.7 or is there 9.7 left. When I click on data usage the page does not load, cannot view latest bill either. Thank you

2367 by • Visitor
  • 771 Views
  • 3 replies
  • 5 Helpful

No Mobile Data

I've had no mobile data for around 24 hours now. Not even showing 4G symbol. Have checked the https://coverage.ee.co.uk/coverage/ee checker and no issues shown. I've also restarted the device several times to no avail.

RCarr2 by • Visitor
  • 485 Views
  • 1 replies
  • 1 Helpful

Costings poorly advertised

I ran out of data last month and was offered an unlimited package for a similar cost to what i was already paying for 20GB. Brilliant I thought, until I got my bill and saw the 'similar cost' was additional to my existing package, over doubling my bi...

kerrymck by • Explorer
  • 637 Views
  • 3 replies
  • 0 Helpful

Resolved! Roaming

Is Turkey included in EU roaming

Dex78 by • Visitor
  • 506 Views
  • 1 replies
  • 1 Helpful

Personal hotspot

Hi, my personal hotspot hasn’t been working for about a week now. I was wondering if you had any advice as to why this may be? And wether you can help sort the issue out. Thank you 

Ellieb02 by • Visitor
  • 525 Views
  • 2 replies
  • 0 Helpful
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