Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

what data package have i got

Resolved! Question

Would it be possible to use my vodafone sim card in my phone and a ee sim card in the 4GEE mini wifi router and use the data from the mini wifi router?

Resolved! Why do I have to pay to activate a 30-day add-on data plan?

I purchased UK and EU 5gb data good for 30 days. When I landed in Amsterdam I received a text from EE saying I have to pay if I want to access the data. Why must I pay twice?Thanks.

Resolved! No mobile data on Honor 8S

I have a Motorola G8 and my partner has an Honor 8S. She has recently received a 4G SIM (PAYG) to replace 3G. She has no mobile data (no 4G symbol). When I put my SIM in her phone it works fine and her SIM works in mine. Any suggestions please?

How do I contact ee for help with my account???

I have tried and tried and I just cannot work it out. There is no email to send to, the online chat feature seems to have been removed. If I call 150 it sends me a text with a link to an error page (I've tried like 10 times and it's just the same. Is...

Double data

I’ve just been sent a text saying that I’ve qualified for double data from text number 1122. Is this an authentic number from EE or is it a scam?

Resolved! Zero data

My data refreshed today but showing as zero. I am currently out of the EU. Will I get full data when I return home to uk ?

0 Data left after add on Unlimited Data (30 days)

Any one facing this issue please advise, thanks.

Resolved! Why my UK data all used up while roaming

Hi my UK data seems all gone while I am roaming abroad. I switched off sim1 which is UK sim ,and using sim2 which is china sim ,why is it still losing my uk data, will I get a big bill from EE ?

Using data add-ons to preserve data

I recently purchased the "unlimited data for 24 hours" add-on when I was low on data but knew I was going to be using a lot. I had about 2gb left to see me to the end of the month and figured I would preserve it.Once I activated the unlimited data I ...