Why is data gifting still not working it hasn’t been working for three day

[Redfrag]

I cannot gift any data still it keeps saying that there is a problem and it will be fixed shortly. Please can it be fixed

[Leanne_T]

Morning @Redfrag 

Thanks for coming to the community. 

Are you logging into the EE app or the EE account online? 

How long ago did you last gift data? 

Leanne.

[Nathanvj12]

Hi I have the same problem, I've not been able to gift data for over a week now ,I log in at EE account online , last gifted data about 2 weeks ago 

[Ali_A]

Hi @Nathanvj12 

Have you updated to the latest version of the EE app?

In the mean time, you can call Customer Service on 150 where a guide can gift the data for you. 

Ali

[clarkcook]

Hi, I am having the same issue. I have been unable to gift data for the past four working days. Is this a system issue?

[Trybula87]

Does anyone know why I can't gift my data??

[mod edit to remove personal data]

 

[Ali_A]

Hi @clarkcook  & @Trybula87 

If your data gifting is still not working after trying the different steps, please give our Customer service team a call who can check the Self-Serve account is still set up correctly and also manually gift the data for you. 

Ali

[Nathanvj12]

Hi Ali, I don't have the ee app I just log in through the Web,  I'm still getting the same problem,  I'll give customer service a call thank you 

[Ali_A]

@Nathanvj12 

You're welcome. 

It may be worth installing the EE App which may make it easier in the future. 

Have a look at About EE App to find out more. 

Either way, the guides will be able to help you get the issue resolved when you give them a call. 

Ali