Where did my data go??

[stephen5000]

I have a very modest monthly allowance, for 5 years I made do with 1Gb, though recently it has shot up to 5Gb! On average, I use about 300Mb to 500Mb/month, I rarely use phone when I'm out, and if I do, it's only when I have a good WiFi connection.

In the last 2 days 3Gb of data just disappeared. I confess to watching YouTube in a hospital appointment yesterday, BUT, I was fully connected to the hospitals WiFi. Unlike other utilities like electric/gas/water etc you can read a meter and monitor your usage which you pay for. 'Data' is a black hole where as a customer, you have no means to monitor where your data has gone, or how much is used on any particular application.

So, I used 3Gb in 2 days, more than I on average use in 6 months!

Is there a way to see where it went, and also, is there an app that puts a 'meter' in the top task bar than can display live usage of data?

[Chris_B]

@stephen5000  You can see what apps are using what amount of data on your phone.   You can check your data usage via the my EE app.   The my EE app doesn’t log what apps use what amount of data it’s just an over all usage. 

[stephen5000]

I know I can do that, however, the analogy I would draw is if you got in your car, after filling up yesterday, and half a tank was suddenly gone, you'd be curious on how that happened. It was a 'data alert' that informed me that 3Gb had disappeared.

I know the EE app doesn't monitor live where data goes, but are you aware of a 3rd party app that can display live when phone data is being used? I have now switched off my 'mobile data' option on phone as I'm concerned at being charged for data I haven't actually used, (like a faulty electricity meter can overcharge... )

[Leanne_T]

Hi @stephen5000 

You won't be charged for any data usage, you would need to purchase a data add-on if you run out. 

What phone are you using? 

Leanne 🙂

[stephen5000]

It's a CAT S52, yes, I know, you'll never have heard of it LOL It runs Android 10

[Leanne_T]

Thanks @stephen5000 

Does the phone show what has used your data in the settings? 

Leanne 🙂

[stephen5000]

Unfortunately no, it doesn't...

[Leanne_T]

I see @stephen5000 

If you would like this looked into, please give us a call on 150 the team will be happy to help 🙂

Leanne.

[stephen5000]

That's kind,but I doubt EE will be able to recommend a 3rd party app to monitor live data usage...

[Leanne_T]

You can monitor data usage in your My EE app or at add-on.ee.co.uk @stephen5000 

Leanne.