WeAre8 app won’t open since 5 days ago!

[Mojo23]

The WeAre8 app since 5 days ago will not open on my iphone11!  I’ve deleted it and reinstalled it from the App Store and turned phone on and off but it makes no difference.  
I’m wondering if anyone else has had this problem. 
would appreciate any help

please 

[Leanne_T]

Morning @Mojo23

Thanks for coming to the community. 

Are you on the latest software? 

What happens when you try and open the app? 

Thanks 🙂

Leanne.

[Mojo23]

Hi
Thanks for responding.
I am on the latest software.
When I touch the app it opens and immediately closes again.
I’ve been using this app for months but this has happened just in the last week or so.

Sent from my iPhone

[Leanne_T]

Thanks @Mojo23

Are you connected to WiFi or using data? 

Leanne 🙂

[Mojo23]

I am connected to wi fi but when I was out and about and using data yesterday it wouldn’t open then either

Sent from my iPhone

[Leanne_T]

Thanks @Mojo23

I would suggest contacting WeAre8, to see if they are aware of this and offer any further support. 

Let me know how you get on. 

Leanne. 

[chistery]

Just downloaded it onto my iPhone and it crashes on start-up.

Fine on Android.

[Gareth43]

Mine works ok and I’ve just watch an add for it. I’m also on iPhone 12 Pro max

[Leanne_T]

Thanks for letting us know @Gareth43

@chistery thanks for testing this, could you report this to WeAre8 and they can get this looked into 🙂

Leanne.

[Mojo23]

Mine worked fine for months but not now and I have earned money for watching the ads but now it won’t open.

Sent from my iPhone