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Video calls not connecting

joe365days
Visitor

‎26-09-2022 03:06 PM

video calls on whats app can not connect.

Please can we resolve this asap

0 Helpful
2 REPLIES 2
Northerner
Grand Master
Grand Master

‎26-09-2022 03:17 PM

Hi @joe365days 

Are you using WiFi or EE network? 

Are you on EE PAYG or pay monthly contract? 

Are you sure it's not the person your connecting to which is the issue? 

WhatsApp calls use data and if you're not connecting then it sounds like a WhatsApp issue not an EE issue.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
bristolian
Legend
Legend

‎26-09-2022 05:55 PM

As per the previous post, "calls" over WhatsApp are not placed or carried through EE's network as calls - this is pure data use and the traffic is managed by WhatsApp.

There are some FAQs and troubleshooting on their site which may assist, but you can check whether other use of WhatsApp is working OK. If messages and suchlike are working, EE's data network is functioning and you're best asking WA for further assistance.

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