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Usage Alert

Janks
Investigator
Investigator

‎29-11-2022 08:40 AM

Why have I received a spend cap message when I have 9.7gb left of 10gb

0 Helpful
4 REPLIES 4
Christopher_G
EE Community Support Team

‎29-11-2022 10:53 AM

Hi @Janks

Welcome to the community.

What does the message say exactly? It could be related to Spend Cap which is about chargeable activity, not data usage.

Chris

0 Helpful
Janks
Investigator
Investigator
In response to Christopher_G

‎29-11-2022 11:10 AM

Hi, it says

"As you have a Spend Cap we've now barred some chargeable services,
including using your phone abroad. To increase it, you can log into MyEE or
text SPEND CAP to 150. If you're not the account holder, they'll need to
change it in MyEE or call 150 on your behalf"

Regards

Janet
0 Helpful
Christopher_G
EE Community Support Team
In response to Janks

‎29-11-2022 11:31 AM

Thanks, @Janks.

It sounds like you've done something that has incurred a charge that has triggered the spend cap. What is your spend cap currently set as?

Chris

0 Helpful
Janks
Investigator
Investigator
In response to Christopher_G

‎29-11-2022 11:53 AM

Spend cap set at zero over monthly bill. Thought it might have been call to
Isle of Man which said it was an international call but bill for calls is
£0, so don't know why I received the message.

Thanks for your help anyway.

Regards,

Janet