10-05-2026 07:08 AM
I’ve just purchased a 20GB data repeat add on as we have just moved house and have no WiFi for a while.
I then realised I was overdue an upgrade and it was far cheaper to upgrade to unlimited than pay the £30 add on.
how do I cancel the add on? Or will it be cancelled automatically since the upgrade?
I’ve tried texting stop etc and nothing is working. I haven’t actually used any of the data from it yet as I still have 4G left on my plan.
10-05-2026 10:54 AM
Hi @Kaitynel
Welcome to the community.
If you give our customer support team a call, they'll do their best to get it taken off for you.
Chris
10-05-2026 11:25 AM
For a contract's recurring UK/EU data add-on, text STOP 20GB ADD-ON to 150 for the 20GB add-on.