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Unsupported Protocol

Archivist
Explorer

‎15-08-2025 01:03 PM

Hi all,

Just moved to EE from BT Mobile. I use one site a lot, which the Camra site (Camra.org.uk and whatpub.com) to score my real ales and check out nearby pubs. All of a sudden, when fine under BT, it is blocked with EE due to this unsupported protocols. If I log in to wifi, it the pages up perfectly fine. It is doing my head in, as I use the page a lot - any ideas on how to resolve this?

Many thanks 

  

 

0 Helpful
17 REPLIES 17
Penelope25
Investigator
Investigator
In response to rkelly1

‎23-08-2025 08:44 AM

Do you know where the content lock would be to unlock it?

0 Helpful
rkelly1
Prodigious Contributor
Prodigious Contributor
In response to Penelope25

‎23-08-2025 10:28 AM - edited ‎23-08-2025 10:30 AM

Content lock would be for Mobile rather than Wifi.

 

Wifi has something similar called parental control 

 

 Using parental controls on EE | Broadband Help | EE

 

I would also suggest traying to access another site which would be age restricted (ie a gambling site) to see if you have the same issue. If you are able to access other age restricted sites, it would rule out parental control 

XRaySpeX
EE Community Star
EE Community Star
In response to Penelope25

‎23-08-2025 01:24 PM

Are you on contract or PAYG?

  • On Contract: Follow Switching Content Lock OFF or ON .
  • On PAYG: You can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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Penelope25
Investigator
Investigator

‎29-08-2025 05:20 PM

Looks like I’ve sorted my issue with getting onto the camra website … I couldn’t get on to Green king today to order lunch with the exact same problem (and just with the ann summers website).

my account had a parental setting for teenagers… I’ve upped it to adults and now all fine!

I can now order in the pub and get onto the camra website!

IMG_7124.png

 

IMG_7125.png

 

Peter_W
EE Community Support Team
In response to Penelope25

‎29-08-2025 06:43 PM

Thanks for coming back to let us know that switching your content lock managed to sort this out @Penelope25.

Have a great weekend 😊

Peter

Penelope25
Investigator
Investigator
In response to Peter_W

‎29-08-2025 09:12 PM

I  assuming there has been an update recently that changed the setting as I had no issues until a few weeks ago. 
it’s amazing now!

rkelly1
Prodigious Contributor
Prodigious Contributor
In response to Penelope25

‎29-08-2025 09:19 PM

The timing of it seems to coincide with the online safety act coming in, having spoken to a few people with the same issue with alcohol related sites.

Leanne_T
EE Community Support Team
In response to Penelope25

‎30-08-2025 09:11 AM

Morning @Penelope25 

Glad this is working for you now after changing the content lock settings 🙂

Our About the Online Safety Act and age verification page has more information on the Online Safety Act @rkelly1 has mentioned. 

Have a great weekend.

Leanne.