Unstable connection

[Eli100]

I have just purchased a SIM card pre paid and the reception checker says good to great but I get about an hour in the morning that’s good and then all my zoom calls freeze or are delayed. I’m in bucks and I don’t understand it.  I need good connection as I’m a home worker but renewing this doesn’t seem viable. 

[bristolian]

What device are you using you SIM with?

Is this in a phone, or a router?

If you're using a phone, can you use internet-based functions such as apps or web-browsing OK?

[Eli100]

It’s in my dongle huawei.  I use it for gmail and the odd zoom but it’s just not coping well. 

[bristolian]

Do these speeds vary?

Are you still able to perform less-intensive functions when video-calls fail?

[Eli100]

Speed varies throughout the day. Morning is good. From 11am onwards it gets worse. 

I can perform gmail activity when zoom fails  but it’s slow. 

[Christopher_G]

Have you reported a problem on the network status checker, @Eli100?

Chris

[Eli100]

Hi Chris. No but I’ll do that 

[Christopher_G]

Thanks @Eli100

That way our network team will check to see if any maintenance work is needed.

Chris

[Eli100]

Perfect thank you