Slow upload speeds

[a_ukboy]

Hi, I get a 4G connection when at home, usually 2-3 bars of signal, my download speeds vary from 20-40mbps but my issue is upload speed, it’s usually 0.3-0.5mbps.. occasionally it goes as high as 1mbps, it makes using the internet slow, pages on safari take a while to start loading and FaceTime or WhatsApp video calling impossible, what speeds should i be getting with upload? 
I have checked the status checker and it says no issues! 

Thanks 

[Northerner]

Hi @a_ukboy 

It could be one of a few different issues from your geographic location to EE mast to the building. 

What is your reception like outside?

Thanks

[a_ukboy]

It’s the same outside 

[Christopher_G]

Hi @a_ukboy

Have you checked to see if there are any maintenance works in your area? You can check the network status on our coverage checker.

You can also report a problem on there.

Chris

[a_ukboy]

No issues according to the status checker 

[Christopher_G]

Did you report a problem, @a_ukboy? That way our network team can investigate it.

Chris

[a_ukboy]

So I reported my slow upload speed, got told they could not find a problem, but this is my speed now! Clearly there is a problem! 
I usually have great speeds from EE at home 

[Mod edit: Image rejected due to it containing personal information.]

[Christopher_G]

Thanks for reporting it, @a_ukboy

Do you get the same speed results on more than one device? Have you tried restarting all of your equipment?

Chris

[a_ukboy]

Thanks for the reply, I have rebooted my phone, it’s and iPhone 12 Pro, but I can’t try another device because it’s an esim! 

[Christopher_G]

Thanks, @a_ukboy

Could you try forgetting the network and re-connecting it please?

Chris