Unreasonable site blocking

nsigma · ‎26-08-2022

Suddenly EE blocked access to one of addresses I use every day. Nowhere to ask to restore it. Outrageous.

XRaySpeX · ‎26-08-2022

What's secret about something like https://bank.barclays.co.uk/olb/authlogin/loginAppContainer.do#/authentication ? It's not like someone can login to your a/c.

It might be an EE IPv6 issue. EE has introduced IPv6 on its mobile network, but it doesn't fall-back to IPv4 nicely. Can you change the Profile/APN on your EE devices to APN Protocol = IPv4 only?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

View solution in original post

XRaySpeX · ‎26-08-2022

@nsigma : What is its URL & what EE product are you using?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

nsigma · ‎26-08-2022

Using data sim 'unlimited'. The site which got blocked is bank in the UK.

Leanne_T · ‎26-08-2022

Hi @nsigma

What happens when you try and access the site?

Can you access other websites?

Have you cleared cookies and cache?

Leanne 🙂

XRaySpeX · ‎26-08-2022

What's its URL?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

nsigma · ‎26-08-2022

Hi Leanne, other websites available like www.reuters.com. Switching to wifi hotspot from Virgin I see that wanted site works fine.

nsigma · ‎26-08-2022

Sorry mate, this is a bank, don't want to put it here.

nsigma · ‎26-08-2022

Switching to 3G EE I get response from 'wanted' site as well (not on 4G EE) though Citrix protocol can't survive - 'address family not supported by protocol'. Googled around - it seems all that trouble is from "non-gracious" move to IP v6.

nsigma · ‎26-08-2022

Dilemma - terminate EE contract now or wait a bit hoping that my connection recovers...

XRaySpeX · ‎26-08-2022

What's secret about something like https://bank.barclays.co.uk/olb/authlogin/loginAppContainer.do#/authentication ? It's not like someone can login to your a/c.

It might be an EE IPv6 issue. EE has introduced IPv6 on its mobile network, but it doesn't fall-back to IPv4 nicely. Can you change the Profile/APN on your EE devices to APN Protocol = IPv4 only?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)