Unreasonable site blocking

[nsigma]

Suddenly EE blocked access to one of addresses I use every day. Nowhere to ask to restore it. Outrageous.

[XRaySpeX]

@nsigma : What is its URL & what EE product are you using?

[nsigma]

Using data sim 'unlimited'. The site which got blocked is bank in the UK.

[Leanne_T]

Hi @nsigma

What happens when you try and access the site? 

Can you access other websites? 

Have you cleared cookies and cache? 

Leanne 🙂

[XRaySpeX]

What's its URL?

[nsigma]

Hi Leanne, other websites available like www.reuters.com. Switching to wifi hotspot from Virgin I see that wanted site works fine.

[nsigma]

Sorry mate, this is a bank, don't want to put it here.

[nsigma]

Switching to 3G EE I get response from 'wanted' site as well (not on 4G EE) though Citrix protocol can't survive - 'address family not supported by protocol'. Googled around - it seems all that trouble is from "non-gracious" move to IP v6.

[nsigma]

Dilemma - terminate EE contract now or wait a bit hoping that my connection recovers...

[XRaySpeX · Accepted solution]

What's secret about something like https://bank.barclays.co.uk/olb/authlogin/loginAppContainer.do#/authentication ? It's not like someone can login to your a/c.

It might be an EE IPv6 issue. EE has introduced IPv6 on its mobile network, but it doesn't fall-back to IPv4 nicely. Can you change the Profile/APN on your EE devices to APN Protocol = IPv4 only?