Unlimited data for one month

[Baldric8]

I received a text saying I could unlimited data for a month from my birthday, 20th January. As advised, I texted Yes to 1216 but received a message saying that the text could not be sent. Any suggestions?

 

[Leanne_T]

Hi @Baldric8 

Thanks for coming here. 

Are you replying to the message or sending a new text? 

Can you add a picture of the text you received? 

Leanne 🙂

[Baldric8]

 

[James_B]

Have you tried replying directly to the message, @Baldric8?

James

[Baldric8]

I cannot reply directly to the text. 

 

[James_B]

Hi @Baldric8,

Please get in touch on 150 so a member of the team can apply the offer manually for you.

They'll be happy to help. 🙂

James

[Baldric8]

Will do, thank you

[James_B]

No problem, @Baldric8 🙂

James

[Baldric8]

I rang 150 and after 12 seconds, every time I call I get 3 beeps and the call is ended.

[Christopher_G]

Could you try calling us from another phone please, @Baldric8?

Chris