Unable to gift to one family member but I can the other

susiegarfield · ‎29-01-2024

I have two phones linked to my contract and I can gift to one but not the other. My daughter recently had an upgrade and this is the first time trying to gift her on her new phone. It worked fine before that. When I try on website it says it is unable to do it at the moment and the app doesn't give me the option of gifting to her phone.

XRaySpeX · ‎29-01-2024

If she's still within the statutory cooling-off period up to 14 days after delivery she may cancel her order FoC if she ordered by phone or online. Alternatively she could call CS to change to a more expensive upsized plan.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

Northerner · ‎29-01-2024

Hi @susiegarfield

Are you the account owner on your daughter's line.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

susiegarfield · ‎29-01-2024

yes I am

XRaySpeX · ‎29-01-2024

Has she upgraded to a No-Frills plan? You can't gift to those.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

susiegarfield · ‎29-01-2024

Yes she has. Can I change it so that I can gift her data?

XRaySpeX · ‎29-01-2024

If she's still within the statutory cooling-off period up to 14 days after delivery she may cancel her order FoC if she ordered by phone or online. Alternatively she could call CS to change to a more expensive upsized plan.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP