Unable to gift data (September)

Bharati04 · ‎24-09-2022

Hello

I am unable to transfer data from the app or website.

Why is this issue happening ? could someone please help ?

Has there been a recent issue ?

Thanks

James_B · ‎25-09-2022

Hi @Bharati04,

Welcome to the EE Community. 🙂

What happens when you try to gift data? Do you see an error message?

James

Bharati04 · ‎25-09-2022

Try closing the app and try again later.

this has been going on for 2 days and my data renews on the 24th of each month and my kids no longer have any data

James_B · ‎25-09-2022

Have you checked to see if there are any updates available for the app @Bharati04?

Are you able to gift data via My EE online?

James

Bharati04 · ‎25-09-2022

The app is updated.

No, I am not able to gift via ee mobile or using a laptop.

James_B · ‎25-09-2022

Hi @Bharati04,

Please get in touch with Technical Support so a member of the team can take a look at this issue for you.

They'll be happy to help.

James

XRaySpeX · ‎25-09-2022

Are you abroad outside the EU? Where?

If you think I helped please feel free to hit the "Thumbs Up" button below.

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