Unable to gift data (September)

[Bharati04]

Hello

I am unable to transfer data from the app or website.

Why is this issue happening ? could someone please help ?

Has there been a recent issue ?

Thanks

[James_B]

Hi @Bharati04,

Welcome to the EE Community. 🙂

What happens when you try to gift data? Do you see an error message?

James

[Bharati04]

Try closing the app and try again later. 

this has been going on for 2 days and my data renews on the 24th of each month and my kids no longer have any data 

[James_B]

Have you checked to see if there are any updates available for the app @Bharati04?

Are you able to gift data via My EE online?

James

[Bharati04]

The app is updated. 

No, I am not able to gift via ee mobile or using a laptop. 

[James_B]

Hi @Bharati04,

Please get in touch with Technical Support so a member of the team can take a look at this issue for you.

They'll be happy to help.

James

[XRaySpeX]

Are you abroad outside the EU? Where?