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Unable to add data

howard23
Investigator
Investigator

‎19-10-2026 06:20 AM

Un able to add data. Add ons only list roaming packages not a data purchases. 

0 Helpful
7 REPLIES 7
XRaySpeX
EE Community Star
EE Community Star

‎19-10-2026 06:23 AM

Visit http://add-on.ee.co.uk/purchase when not connected to WiFi to see what data add-ons are available.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
howard23
Investigator
Investigator
In response to XRaySpeX

‎19-10-2026 07:24 AM

45883.jpg

 it says i have data and does not let my buy data. So your solution does not work. 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to howard23

‎19-10-2026 08:44 AM

What happens when you tap on ''Buy data"? 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
howard23
Investigator
Investigator

‎19-10-2026 12:59 PM

It only gives you the option to buy roaming packages not the ability to buy data. I have spoken to one of the EE team and they found the same issue. 

0 Helpful
howard23
Investigator
Investigator
In response to XRaySpeX

‎21-10-2026 05:57 AM

The app and website buy (add) data function did not work. I had to call EE and get a human to add thr data. The only service avaible was to purchase roaming packages.  I suggest EE fix this problem so users can buy data as advertised.  

0 Helpful
howard23
Investigator
Investigator
In response to howard23

‎21-10-2026 06:03 AM

46076.jpg

you can clearly see here, I have purchased the add on, yet it is not added to my account ? 

46074.jpg

 

0 Helpful
Christopher_G
EE Community Support Team
In response to howard23

‎22-10-2026 03:53 PM

Hi @howard23 

If you're still having this problem, I recommend speaking with our customer support team, so they can check everything from our side for you.
Let us know how you get on please.

Chris